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Front Desk Agent-Hampton Inn
2 weeks ago
Location: Hampton Inn - Biloxi/Ocean Springs, MS
Department: Front Office
Reports To: Front Office Manager / General Manager
FLSA Status: Non-Exempt
Job Summary:
The Front Desk Agent is the first point of contact for guests and plays a key role in delivering outstanding service at the Hampton Inn - Biloxi/Ocean Springs. This position is responsible for ensuring a smooth check-in/check-out process, handling guest requests efficiently, and creating a welcoming environment for every guest.
Key Responsibilities:
- Greet guests with a warm, genuine smile and assist them throughout their stay
- Perform check-in/check-out procedures accurately and efficiently
- Answer phone calls, make reservations, and manage room availability using the property management system (OnQ experience is a plus)
- Resolve guest concerns and complaints in a courteous and professional manner
- Process payments and maintain accurate records of transactions
- Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction
- Provide information about hotel amenities, local attractions, dining options, and directions
- Maintain a clean and organized front desk and lobby area
- Follow all Hilton brand standards and property policies, including safety and security procedures
- High school diploma or equivalent required; hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to remain calm and professional in a fast-paced environment
- Proficient in basic computer skills; experience with hotel PMS systems (especially Hilton OnQ) is a plus
- Must be available to work flexible shifts including nights, weekends, and holidays
- Dependable, punctual, and team-oriented
- Must be able to stand for long periods of time
- Frequent walking, bending, and reaching
- Ability to lift up to 25 lbs as needed
- Competitive pay
- Hilton Team Member Travel Program
- Opportunities for advancement within the company
- Supportive and friendly team environment
- Employee recognition programs
