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Manager of Inclusive Programs

2 weeks ago

Fargo, ND, United States TNT Kid's Fitness Full time
About Us

TNT Kid's Fitness & Gymnastics is a mission-driven organization dedicated to unlocking potential through movement. We provide inclusive, high-quality programming in gymnastics and fitness for individuals of all abilities. As we grow, we are seeking a skilled and relationship-focused Manager of Inclusive Programs & Partnerships to lead inclusive program development, foster community relationships, and ensure exceptional service delivery.

Position Summary

The Manager of Inclusive Programs & Partnerships provides strategic leadership for the development, growth, and sustainability of programs that promote inclusivity and meet the diverse needs of the community. This role directs program operations, manages departmental staff, and cultivates strategic partnerships with agencies, schools, and community organizations to expand program reach and impact. The Manager ensures that programming aligns with organizational goals, budgetary targets, and quality standards, while upholding TNT's mission and values.

Key Responsibilities

Partnership Development & Community Relations

  • Cultivate and maintain strategic partnerships with agencies, schools, and community organizations to expand program reach.
  • Represent TNT at community meetings, events, and collaborations to promote inclusive programming and strengthen partnerships.
  • Oversee marketing strategies to promote programs, increase participation, and enhance community awareness.
Program Development & Oversight
  • Lead the planning, implementation, and evaluation of inclusive programs that align with TNT's mission, strategic plan, and revenue goals.
  • Partner with leadership to identify growth opportunities and adjust programming based on community needs and organizational priorities.
  • Collaborates to ensure program schedules align with organizational goals and financial targets.
  • Maintain documented curriculum to meet TNT standards.
  • Ensures the department operates according to handbook and policies and maintains records of attendance.
  • Provide coverage within department as needed to be in ratio.
  • Directly supervise all department staff, ensuring proper staffing levels and performance standards.
  • Interview, hire, and staff department with continued training and development.
  • Provide program coverage only as needed to maintain service continuity, ensuring such duties remain incidental to core management responsibilities.
Budgeting & Financial Management
  • Develop, monitor, and manage departmental budgets, including revenue projections and expense control.
  • Assist with yearly tuition rates and oversee additional income (e.g.: Birthday Parties, Open Gyms) for future capital expenditure.
  • Recommend resource allocation strategies to maximize efficiency and impact.
  • Monitor financial performance against projected targets. Adjust as necessary to maintain financial sustainability and achieve goals.
  • Oversee department purchase.
  • Oversee any event the program supports (e.g.: Winter Challenge, Giving Hearts Day, and ABLE™ Games).
Staffing & Supervision
  • Supervise all Program Leads, if applicable, and coaches within the department.
  • Provide guidance, support, and performance evaluations to ensure high-quality program delivery and excellent customer service.
  • Provide oversight to ensure all classes, transportation, birthday parties, open gyms, and community events are properly staffed.
  • Deliver high quality customer experience and engagement.
  • Meet and accommodate program requirements and customer demands.
  • Collaborate with Department Managers to maintain and oversee TNT's Master Coaching schedule.
  • Oversee the completion and documentation required for coaching professional development and TNT University.
Quality Service Delivery, Promotion, and Marketing
  • Deliver high-quality services that meet and exceed customer needs and expectations. Continuously assess and improve services to ensure customer satisfaction.
  • Respond to all agencies, parents, and community inquiries and complaints in a timely manner.
  • Promote programs to increase participation and engagement. Collaborate to create and implement marketing strategies to attract and retain participants.
Required Qualifications
  • Build and strengthen relationships with schools, agencies, and community partners.
  • Proven leadership experience with 3+ years of supervising staff and managing department operations.
  • Demonstrated ability to design, implement, and evaluate strategic programs and partnerships.
  • Strong skills in hiring, coaching, and developing employees.
  • Ability to manage budgets, control expenses, and drive revenue-generating strategies.
  • Exceptional interpersonal and communication skills for working with diverse stakeholders.
  • Strong organizational skills and ability to manage multiple priorities simultaneously.
  • Proficiency with Microsoft Office Suite and capacity to learn organization-specific software.
  • Ability to make independent decisions and exercise sound judgment.
  • Positive, effective, calm, and professional communication- verbally and written - with co-workers, children, and parents - tailoring the communication style to the appropriate audience.
  • The ability to collaborate effectively with people of diverse backgrounds, abilities, opinions, and perceptions.
  • The ability to maintain confidential information.
  • Confidence to manage difficult situations.
Certifications (Must Be Completed Within First 3 Months - Paid by TNT)
  • ND Department of Health and Human Services Fingerprint Background Check
  • CPR/First Aid/AED (Adult, Child & Infant)
  • CDC Heads UP Concussion Training
  • USA Gymnastics Instructor Membership Certifications
Competitive Pay & Benefits

TNT Kid's Fitness & Gymnastics offers a competitive compensation package, including:
  • Competitive pay
  • Health, dental, vision insurance, and additional benefits available
  • Paid time off and holidays
  • Retirement plan with employer match
  • Professional development opportunities
  • A positive, mission-driven workplace that values work-life balance

Join Our Team
We are seeking a leader who is passionate about inclusion, thrives on building connections, and is driven to create impactful programs. If you're ready to make a difference, we encourage you to apply today