Patient Experience Specialist, Full-time

1 week ago

Jacksonville, FL, United States Brooks Rehabilitation Hospital Full time

The Patient Experience Specialist actively works to improve the patient experience through leveraging technology, innovation, and process improvements. This highly motivated/independent individual is responsible for recommending and leading initiatives to achieve superior patient experience consistent across our Inpatient Hospitals.  They will assume the primary role in educating staff on the culture of excellence we expect towards our patients. Another portion of their role consists of documentation/reporting concerns and compliments to inpatient leadership and appropriate team members.

Responsibilities: 

  • Investigate new technology to enhance the patient experience 
  • Workflow and process improvement initiatives for a consistent care experience
  • Creating guidelines for consistency around patient experience engagement across clinics, this includes action plans with our Inpatient Hospitals.
  • Actively manages and monitors the Patient Satisfaction Surveys, analyzes data, highlights trends and makes recommendations for improvement to leadership.
  • Coordinates the development and implementation of initiatives, policies and procedures, including staff education activities (A.R.T. of Caring), to improve patient experience. 
  • Acts as a liaison to address patient complaints, ensuring all complaints are formally tracked, routed to the proper department for complete service recovery, and closed.
  • Travel required to multiple Inpatient locations 
  • Performs other duties as assigned

Qualifications: 

  • Minimum of a Bachelor’s Degree required
  • Experience in hospitality/customer experience service industry 
  • Project management (PM) background or interest in furthering education in PM
  • Interest in researching/leveraging technology to improve patient experience
  • Proficient knowledge of Microsoft Office Suite (Excel, Power Point, Word).

Location: Brooks Halifax Hospital at 303 N Clyde Morris Blvd, Daytona Beach, FL 32114

Hours: Monday - Friday, 8am - 5pm 

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

  • Competitive Pay
  • Comprehensive Benefits package
  • Vacation/Paid Time Off
  • Retirement Plan
  • Employee Discounts
  • Education and Professional Development Programs

  • Customer Service Specialist, Patient Financial Services, Full-time

    5 days ago

    Jacksonville, FL, United States Brooks Rehabilitation Hospital Full time

    Job Description The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor...

  • Guest Experience Specialist

    5 days ago

    Jacksonville, FL, United States The Escape Game Full time

    We are located in St. Johns Town Center! Copy & paste the link below to learn more about our company & the role: https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing THE ROLE: Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs,...

  • Guest Experience Specialist

    1 day ago

    Jacksonville, FL, United States The Escape Game Full time

    We are located in St. Johns Town Center! Copy & paste the link below to learn more about our company & the role: https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing THE ROLE: Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs,...

  • Guest Experience Specialist

    1 week ago

    Jacksonville, FL, United States The Escape Game Full time

    We are located in St. Johns Town Center! Copy & paste the link below to learn more about our company & the role: https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing THE ROLE: Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs,...

  • Patient Access Specialist I

    6 days ago

    Jacksonville, FL, United States Nemours Full time

    Nemours is seeking a Patient Access Specialist I (Full-Time), to join our team in Jacksonville, Florida. The Patient Access Specialist I is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of insurance...

  • Patient Access Specialist I

    1 week ago

    Jacksonville, FL, United States Nemours Children's Health Full time

    Job Description Nemours is seeking a Patient Access Specialist I (Full-Time), to join our team in Jacksonville, Florida. The Patient Access Specialist I is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of...

  • Patient Access Specialist I

    6 days ago

    Jacksonville, FL, United States Nemours Full time

    Nemours is seeking a Patient Access Specialist I (Full-Time), to join our team in Jacksonville, Florida. The Patient Access Specialist I is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of insurance...

  • Patient Access Specialist I

    2 days ago

    Jacksonville, FL, United States Nemours Full time

    Nemours is seeking a Patient Access Specialist I (Full-Time), to join our team in Jacksonville, Florida. The Patient Access Specialist I is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of insurance...

  • Patient Access Specialist I

    2 days ago

    Jacksonville, FL, United States Nemours Full time

    Nemours is seeking a Patient Access Specialist I (Full-Time), to join our team in Jacksonville, Florida. The Patient Access Specialist I is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of insurance...

  • Patient Access Specialist I

    2 days ago

    Jacksonville, FL, United States Nemours Children's Health Full time

    Job Description Nemours is seeking a Patient Access Specialist I (Full-Time), to join our team in Jacksonville, Florida. The Patient Access Specialist I is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of...