Customer Service Diagnostic Content Developer/Author

1 week ago

Woodridge, IL, United States NR Consulting Full time

Role: Customer Service Diagnostic Content Developer/Author
Location: Woodridge, IL (Onsite)
Type: Contract
Duration: CTH
Mandate Domain: Automotive
Diagnostic tool: EST/SDS/CAN analyzer/ DLB

Job Role

  • Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
  • Good Knowledge of Fault code analysis, Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD
  • Experienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experience
  • Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
  • Hands-on experience with developing customer service fault code diagnostics documentation
  • Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
  • Understanding of structured authoring (DITA)
  • Hands on experience in vehicle electrical/electronic diagnostics
  • Knowledge of diagnostics tools used in automobile for vehicle diagnosis
  • Experience with service tools and its specifications used for vehicle servicing
  • Knowledge of XML and DITA XML authoring using Arbortext
  • Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
  • Knowledge of CAN communication over OBD
  • Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connections
  • Good understanding of Agile environment & alignment to Agile writing principles
  • Excellent verbal and written communication skills
  • Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC's
  • Knowledge of writing programming procedures to program module parameters using any programming software tool
  • The candidate must have bachelor's degree from engineering
  • Good Knowledge of Fault code analysis
  • Excellent analytical and problem-solving skills
  • bility to communicate effectively across multiple levels of management
  • Knowledge of automotive system theory, in any or all the following areas:
  • Electronic and electrical fundamentals
  • Fault code diagnostics
  • Modern automotive systems

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