Key Account Operational Lead

2 weeks ago

King of Prussia, PA, United States UGI Full time

Requisition Number: 28073

When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Position Summary:

The Key Account Operational Lead blends project management, regulatory compliance, and customer relation management, requiring proficiency in SAP, CRM systems, and Microsoft Office. The Key Account Operations Lead is responsible for managing all aspects of new customer onboarding and ongoing operational support for national accounts. This includes conducting serviceability checks, coordinating with AmeriGas Districts, consulting with customers on equipment needs, and ensuring compliance with all licensing and permitting requirements. The role oversees the full project lifecycle - from equipment procurement and installation through regulatory approvals, renewals, and ongoing maintenance - while maintaining strong relationships with both customers and field teams. This position ensures customer satisfaction, compliance with contractual terms, and seamless operational execution across multiple locations and jurisdictions.

Essential Functions:

  • Manage and monitor customer onboarding project timelines to ensure deliverables are completed on time, within scope, and aligned with contract terms.
  • Resolve customer issues promptly by coordinating with internal teams and following up to ensure completion.
  • Build and maintain strong relationships with customers and field operations teams through clear, consistent communication.
  • Coordinate the permitting process with customers, field operations, and relevant municipal or state agencies.
  • Provide long term support on account, compliance, service, delivery, and payment issues.
Knowledge, Skills and Abilities:
  • Communication: Excellent verbal and written communication skills; able to convey information clearly and effectively.
  • Organization and Time Management: Strong ability to prioritize, manage multiple projects, and meet deadlines.
  • Decision-Making: Demonstrates sound judgment and objective decision-making.
  • Research and Investigation: Skilled at identifying and interpreting licensing, permitting, and regulatory requirements across jurisdictions.
  • Customer Service: Strong relationship management and problem-solving abilities.
Minimum Qualifications:
  • Education: Bachelor's Degree required.
  • Length of Experience: 3+ years of experience in a customer account or operations-focused environment.
  • Certifications: Project Management Certification a plus.
  • Other: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) required. SAP or CRM system experience preferred.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

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