IT Systems Administrator

2 weeks ago

Indianapolis, IN, United States Tom Wood Full time
Tom Wood Group, in Indianapolis IN is looking for a hands-on, dependable IT System Administrator (Tier I / Tier II) to support day-to-day technology operations across our locations - from point-of-sale systems to back-office infrastructure.

This role is ideal for someone who thrives in a fast-paced, multi-location support environment and enjoys problem-solving in a dynamic retail tech environment.

Responsibilities:
  • Provide Tier I & Tier II IT support to end-users across all locations (support from a centralized office location in Indianapolis, Indiana)
  • Troubleshoot hardware, software, and networking issues across Windows-based environments
  • Support dealership management software and office technology
  • Maintain, monitor, and update systems including desktops, servers, switches, firewalls, and printers
  • Manage user identities, access, and policies via Azure AD / Entra ID
  • Assist in onboarding/offboarding employees and provisioning devices
  • Ensure uptime and availability of local networks and Internet connections at all locations
  • Coordinate with third-party vendors for escalated support, services, or hardware replacement
  • Maintain IT asset inventory and documentation
  • Travel to sites for rollouts, upgrades, or troubleshooting
What We're Looking For:
  • 2+ years of experience in IT support or system administration
  • Strong knowledge of Windows OS, Microsoft 365, Azure AD / Entra ID, and core networking (TCP/IP, DNS, DHCP, VPN)
  • Hands-on experience ideally in retail or automotive environments
  • Familiarity with routers, switches, and firewalls (e.g., Fortinet, Cisco, Adtran)
  • Strong troubleshooting, organizational, and communication skills
  • Self-motivated and able to handle multiple tasks across distributed locations
  • Required- Valid driver's license and ability to travel as needed
Required Certifications:

Candidates must hold at least one of the following:
  • CompTIA A+, Network+, or Security+
  • Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Modern Desktop Administrator Associate, or similar
Bonus Points:
  • Experience with:
    • NinjaOne RMM and ticketing system
    • Microsoft Intune and Mosyle for mobile device management
    • Automotive retail systems (Reynolds & Reynolds, CDK, Dealertrack, etc.)
    • Remote access technologies (VPNs, remote desktop, etc.)
What We Offer:
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, sick leave, and holidays
  • Opportunities for training and certification reimbursement
  • A tech-forward team that values efficiency and reliability


About Tom Wood Group

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.

Our Core Values: Humble Confidence, Passionately Driven, Sincere Desire to Help Others, Uncompromising Integrity

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.

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