Customer Service Representative
13 hours ago
Job Title: Customer Service Representative
Job Location: 5855 Copley Dr, San Diego, CA (92111)
Job Duration: 13 weeks
Shift: Day Shift | Monday - Friday | 5x8-Hour Shifts (8:00 AM - 4:30 PM)
Job Overview:
As a Customer Service Representative, you will support collections process for all self-pay accounts. You will be responsible for handling incoming inquiries from families, assisting with billing questions, and providing support with payment plans and financial assistance applications.
Responsibilities:
- Handle incoming calls and assist patients/families with billing inquiries.
- Collect payments on self-pay accounts after insurance processing or for uninsured accounts.
- Assist families in completing financial assistance applications.
- Set up and monitor payment plans in accordance with hospital policies.
- Review and explain patient statements and insurance payments.
- Check Medi-Cal eligibility, apply share of cost, and update account insurance information.
- Respond to and resolve patient complaints related to billing following policy guidelines.
Minimum:
- High School Diploma, GED, or equivalent.
- Minimum 2 years of experience in customer service or call center environment.
- Knowledge of insurance eligibility, payment processing, and authorizations.
- Experience in accounts receivable or patient financial services.
- Associate's Degree.
- Bilingual in English and Spanish.
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