Operations Coordinator

2 weeks ago

Danville, VA, United States EPIC Health Partners LLC Full time

Operations Coordinator - Behavioral Health Programs

Job Responsibilities

Program Support & Coordination

  • Coordinate daily operations across MHSB, IIH, CSA, Parent Aid, and additional assigned programs.
  • Assist with caseload assignment logistics, staff scheduling, and service coordination.
  • Track service authorizations, expirations, assessments, treatment plans, progress notes, and compliance deadlines.
  • Monitor referrals and ensure timely outreach and assignment.
  • Collaborate with leadership to maintain workflow efficiency.
Documentation & Compliance Oversight
  • Verify documentation accuracy and completeness.
  • Assist staff with documentation processes to maintain compliance.
  • Maintain tracking systems for renewals and required certifications.
  • Support preparation for audits and compliance reviews.
Staff & Client Support
  • Serve as point of contact for program staff needing operational support.
  • Communicate effectively with individuals, families, guardians, and community partners.
  • Coordinate service team meetings and collaboration with external agencies.
  • Assist with structured visit calendars and goal-tracking tools.
Operational & Administrative Duties
  • Maintain organized digital and physical records.
  • Generate reports on caseload activity, compliance, and service utilization.
  • Support onboarding and documentation training for new team members.
  • Recommend workflow improvements to increase efficiency and quality.
  • Coordinate transportation logs, mileage reconciliation, and appointment scheduling.
Required Qualifications
  • QMHP certification/eligibility as defined by DBHDS.
  • Experience in MHSB, IIH, CSA, Parent Aid, or similar programs.
  • Strong organizational, multitasking, and communication skills.
  • Proficiency with EHR systems and Microsoft Office.
  • Ability to maintain professionalism, confidentiality, and sound judgment.
Preferred Qualifications
  • Experience coordinating operations across behavioral health programs.
  • Familiarity with PIMSY or other behavioral health EHR systems.
  • Knowledge of DBHDS, CSA, Medicaid/DMAS regulations.
Core Competencies
  • Organization & Prioritization
  • Communication
  • Problem-Solving
  • Documentation Accuracy
  • Team Collaboration
  • Flexibility

Primarily office-based with required field coordination tasks as needed. Full-time position with occasional schedule adjustments.

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