Healthcare Member Services Representative

1 week ago


Temple, TX, United States ProKatchers Full time

Job Title: Healthcare Member Services Representative

Location: Temple, TX 76502

Duration: 03+ months contract

Job Description:

  • Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
  • Respond to inbound and outbound calls, emails, and messages from health plan members regarding benefits, eligibility, claims, and services
  • Must adhere to call handling goals of 80% of calls answered within 30 seconds.
  • Document all member interactions, inquiries, and resolutions in the case management


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