Member Service Representative
7 days ago
Front Desk Associate
Part Time or Full Time, Hourly
Job Family: Club Staff
Location: 4501 S. General Bruce Dr. Ste 6, Temple, Tx 76502
Reports to: Managing Partner / Assistant General Manager
Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.
Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery.
From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It's vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.
Position Overview
The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose "to enrich the lives of others through the power of well-being."
You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.
Responsibilities
- Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
- Assists with membership, retail and tanning product sales
- Promotes membership privileges including tanning, group fitness, small group training and childcare
- Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
- Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
- Answers phones in a courteous, helpful, professional manner
- Communicates special events to members and guests
- Facilitates all member requests or forwards to a manager
- Maintains a professional and courteous disposition
- Is an expert in all club facility, services, programs and schedules/hours of operation
- Maintains a clean and organized work area
- Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
- May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
- Performs opening and closing checklist and duties
- Minimum 1 year of experience in a service-oriented position preferred
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
- Strong customer service orientation
- CPR/AED certification required (can be obtained within 30 days of hire)
- Must be able to lift or move up to 50 lbs
- Physical effort required for daily duties include prolonged standing and walking
- High school diploma or GED required
$12-14/hour + Commission
Benefits
- PTO
- Subsidized health insurance coverage (health, dental, vision) for full time positions
- Basic Life and AD&D
- HSA
- Short-term disability
- Free gym membership
No travel required
EQUAL OPPORTUNITY EMPLOYER
UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join us in making Crunch Fitness the talk of the town Apply now and be a driving force in transforming lives through fitness.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
-
Healthcare Member Services Representative
2 weeks ago
Temple, TX, United States ProKatchers Full timeJob Title: Healthcare Member Services RepresentativeLocation: Temple, TX 76502Duration: 03+ months contract Job Description:Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.Respond to inbound and outbound calls, emails, and messages from health plan members regarding benefits,...
-
Healthcare Member Services Representative
1 week ago
Temple, TX, United States ProKatchers Full timeJob Title: Healthcare Member Services RepresentativeLocation: Temple, TX 76502Duration: 03+ months contract Job Description:Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.Respond to inbound and outbound calls, emails, and messages from health plan members regarding benefits,...
-
Customer Service Representative
1 week ago
Temple, TX, United States ProKatchers Full timeJob Title: Customer Service RepresentativeLocation: Temple, TX 76502Duration: 03+ months contract Job Description:Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.Must adhere to call handling goals of 80% of calls answered within 30 seconds. Helps and adheres to call abandonment...
-
Customer Service Representative
2 weeks ago
Temple, TX, United States ProKatchers Full timeJob Title: Customer Service RepresentativeLocation: Temple, TX 76502Duration: 03+ months contract Job Description:Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.Must adhere to call handling goals of 80% of calls answered within 30 seconds. Helps and adheres to call abandonment...
-
Access Services Representative 2
4 days ago
Temple, TX, United States Baylor University Medical Center Full timeAccess Services Representative 2 The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. Actively cross-trains and works in all areas as assigned. Serves as a mentor and / or trainer...
-
Guest Service Representative
7 days ago
Temple, TX, United States Nothing Bundt Cakes Full timeAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...
-
Guest Service Representative
1 week ago
Temple, TX, United States Nothing Bundt Cakes Full timeAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...
-
Guest Service Representative
5 days ago
Temple, TX, United States Nothing Bundt Cakes Full timeAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...
-
Guest Service Representative
3 days ago
Temple, TX, United States Nothing Bundt Cakes Full timeAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...
-
Guest Service Representative
3 days ago
Temple, TX, United States Nothing Bundt Cakes Full timeAt Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll...
