Behavioral Health Clinical Education Specialist

2 weeks ago

Southfield, MI, United States New Oakland Family Centers Full time
New Oakland Family Centers offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.

Position DetailsLocation: Southfield
Schedule: Monday-Friday 8:00 am - 4:30 pm or another full-time equivalent as determined by Director or Supervisor.
Reports To: Quality Director/ Quality Manager
Compensation: Salaried Employee. Commensurate with experience.

Position SummaryThe Behavioral Health Clinical Education Specialist is a full-time role responsible for designing, delivering, and maintaining high-quality training programs that support the clinical excellence of New Oakland Family Centers. This position collaborates closely with Quality Managers and the Director to develop comprehensive curricula, ensure consistent training standards, and enhance staff competency across all programs.

Desired Skills
  • Strong multitasking, self-motivation, and time management skills.
  • Ability to work collaboratively within a multidisciplinary team.
  • Excellent clinical skills applicable across various settings.
  • Strong conflict resolution skills with the ability to identify and manage disputes.
  • Proven ability to apply critical thinking in crisis situations.
  • Ability to align daily tasks with a broad understanding of organizational goals.
  • Excellent written and verbal communication skills.
  • Ability to effectively engage diverse populations, including children, adolescents, and adults.
Key Responsibilities
  • Demonstrate proficiency in New Oakland Family Centers' clinical services, ensuring the implementation of best practices and adherence to agency policies and procedures.
  • Uphold the agency's mission and culture, maintaining professional boundaries with staff and consumers while fostering a supportive and ethical work environment.
  • Demonstrate and maintain stable, professional, and appropriate boundaries with clients at all times.
  • Appropriately manage and resolve crisis situations all while maintaining professionalism and ensuring client safety.
  • Deliver high-quality, engaging training sessions for clinical and administrative staff, ensuring clarity, consistency, and alignment with agency standards.
  • Collaborate with the Quality Director, President, Human Resources, Site Directors, and Supervisors to assess organizational training needs and develop responsive training strategies.
  • Partner with the Quality Department to create targeted trainings informed by internal audit findings and identified areas for improvement.
  • Develop, analyze, and facilitate training programs related to Standard Operating Procedures (SOPs), ensuring staff understand and effectively apply required practices.
  • Serve as a knowledgeable resource for staff, providing guidance on training content, clinical education, use of the Electronic Medical Record (EMR), and adherence to agency protocols.
  • Coordinate and manage training schedules to meet programmatic demands while supporting seamless clinic operations.
  • Work closely with Quality Director, Site Directors, and Supervisors to address training concerns and strengthen staff competency in key practice areas.
  • Evaluate the effectiveness of trainings through assessment of staff comprehension, skill application, and outcomes, adjusting content as needed to enhance learning.
  • Design, revise, and maintain comprehensive training curricula that ensure ongoing compliance with regulatory requirements and mandated practices.
  • Conduct staff audits for all new hires, provide follow-up training-including 30-day second sessions-and monitor progress to support staff readiness.
  • Complete quarterly audits to ensure ongoing adherence to clinical and administrative standards.
  • Maintain organized, accurate, and up-to-date training records in accordance with agency policies and compliance requirements.
  • Assist with quality-related initiatives, audits, and special projects as assigned to support agency-wide improvement efforts.
  • Continually update existing trainings and develop new content in response to emerging needs, evolving practices, and organizational growth.
  • Exhibit a positive attitude toward learning and adaptability in a dynamic work environment.
  • Demonstrate ability to accept constructive feedback, implement guidance, and show a willingness to grow and improve professionally.
  • Meet eligibility requirements and successfully pass the Michigan licensing exam for full licensure within the required timeframe, if applicable.
  • Stay current with professional training requirements.
  • Perform other duties as assigned to support clinic operations.
Working Conditions
  • Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
  • This role requires extended periods of remaining in a stationary position during HIPAA-compliant telehealth and in-person sessions and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
  • The position involves prolonged active listening and verbal communication.
  • Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
  • The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.
Requirements
  • Master's degree in social work, counseling, or psychology.
  • Active current full clinical licensure (LMSW, LPC or LP; LLP with progressively responsible clinical experience may be considered) in the State of Michigan and continued satisfactory standings with the appropriate board and insurance entities.
  • 1-3 years of progressively responsible clinical experience required.
  • Expertise in collaborating with New Oakland clinical staff in a team capacity is highly preferred.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development

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