End User Support Intern

2 days ago

Lincolnshire, IL, United States Camping World Full time

Role Description

202 6 Summer Internship | I nformation Technology

School Year: Juniors or Seniors

Dates of the Internship: J une 1 st - August 7 th (10 weeks)

Format: Hybrid in Chicago, Illinois

( Camping World's hybrid work model allows employees to work in the office Monday, Tuesday and Wednesday, with the option to work from home on Thursday and Friday)

About the role:

The IT Support Engineer provides first-line technical support for Camping World's employees across retail, dealerships, call centers, distribution centers, and corporate offices. This role focuses on incident triage, basic troubleshooting, and exceptional customer service through the ServiceDesk. The engineer works under direct supervision, ensuring quick and accurate resolution of common IT issues while maintaining a professional, customer-centric approach.

Candidates must have the ability to work in our Chicago or Lincolnshire office on a hybrid basis (3 days in office, 2 days remote) for 10 weeks, beginning in June of 2026.

What You'll Do :

  • Serve as the first point of contact for IT issues in person or via phone, chat, or ticketing system.

  • Diagnose and resolve basic hardware, software, and network connectivity issues.

  • Log all incidents and requests accurately in the ITSM platform (ManageEngine ServiceDesk Plus Cloud).

  • Escalate complex issues to Level II-IV support or appropriate groups.

  • Assist users with password resets, account unlocks, VPN connectivity, and standard applications (O365, Teams, Outlook, etc.).

  • Follow documented SOPs and knowledge base articles to ensure consistent support delivery.

  • Maintain strong communication with end users to provide timely updates and closure confirmation.

What You'll Need to Have for the Role :

  • Basic understanding of Windows 10/11, Active Directory, and Office 365.

  • Familiarity with ticketing systems and remote support tools.

  • Excellent communication and customer service skills.

  • A+ certification or equivalent experience preferred.

Pay Range:

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more Part-time associates are offered access to dental & vision coverage For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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