QA Manager- Admissions
1 week ago
- Reporting to: Quality Assurance Director
- Schedule: Full-time | Structured eight-hour shifts; flexibility may be required based on departmental needs
- Location: Pompano Beach, FL
- Demonstrates professional communication, including proper telephone and office etiquette.
- Consistently communicates with clarity, respect, and professionalism in all interactions.
- Conducts oneself in a professional and responsible manner at all times.
- Maintains knowledge of and adherence to policies and procedures related to attendance and punctuality.
- Reports to work as scheduled and fulfills assigned work hours.
- Understands and complies with all legal requirements regarding client confidentiality and client rights.
- Maintains reliable and acceptable overall attendance.
- Maintains knowledge of the Admissions process and proactively seeks further education.
- Participate in all staff meetings as directed by QA Director
- Perform duties independently, taking a proactive approach to problem situations, seeking supervision on an as needed basis.
- Attends in-services and educational training as necessary and as assigned.
- Seek out learning experiences and incorporate new knowledge into practice.
- Listen to calls and find coaching points and areas of improvement for Admissions agents
- Relay important updates, call trends, or urgent issues to supervisors
- Maintains flexibility and adaptability to expected and unexpected changes in the work environment.
- Maintains census reports daily to ensure census accuracy
- Send out a copy of the census report on a weekly and monthly basis
- Audit calls to ensure policies and protocols are being followed
- Report audit summary results and trends to leadership
- Maintain information from the facilities for use by the Admissions Team, updated on a quarterly basis or as change is reported.
- Provide software support and troubleshooting for Admissions team members
- Performs all other tasks assigned by Director of QA, VP of Admissions, AVP of Admissions, Directors of Admissions
- High School Diploma/GED; Associates or bachelor's is preferred but not required.
- Minimum of 3 years of Administrative and/or Quality Assurance experience.
- Ability to handle confidential information with discretion
- Ability to manage a high work volume in a fast-paced work environment.
- Familiarity with CRM and EMR systems (e.g., Salesforce and Kipu), preferred.
- Familiarity with behavioral healthcare operations or admissions processes, strongly preferred.
- Join a Mission-Driven, Nationally Recognized Organization: Accredited by the Joint Commission, Banyan has multiple locations and offers Telehealth services nationwide. Our 2023 partnership with TPG’s Rise Fund supports our mission of expanding access to high-quality, compassionate care delivered by our 1,600+ team members.
- Support Operational Excellence: Help shape and uphold best practices across admissions and care coordination.
- Advance Quality Standards: Contribute to high-impact quality assurance initiatives that directly affect client experience.
- Enjoy Comprehensive Benefits: Including medical, dental, and vision insurance; life and disability coverage; 401(k) with employer match; paid time off and holidays; wellness incentives; employee assistance and referral programs.
EOE
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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