Technical Support Engineer I

7 days ago

Detroit, MI, United States MGM Resorts International Full time

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Technical Support Engineer, your primary purpose is to deliver innovative and effective solutions to complex technical challenges while supporting the deployment and maintenance of hardware and software systems. In this role, you will be responsible for analyzing requirements, resolving issues, and proposing process improvements that enhance efficiency and user experience. Leveraging your problem-solving skills, you will ensure successful deployments, collaborate with cross-functional teams and vendors, and provide guidance to end users and technicians to ensure smooth implementation and ongoing support.

THE DAY-TO-DAY:

  • Analyze hardware and software requirements for project planning and provide informed recommendations
  • Develop innovative solutions to complex problems, identifying non-obvious improvements to processes
  • Document project metrics and prepare presentations for Senior Management
  • Coordinate tasks and manage project deployments to meet established goals within defined scope
  • Collaborate with external vendors to support successful project implementation
  • Engage with end users before and after deployment to ensure successful product delivery
  • Create software automation scripts and deployment documentation
  • Train and lead property technicians or contingent workers during project implementation
  • Troubleshoot hardware and software issues on both company-supported and non-company-supported devices
THE IDEAL CANDIDATE:
  • High School Diploma, GED or equivalent experience.
  • 2+ years of prior relevant experience in a similar role within Information Technology.
  • Must be willing to work varied shifts, including weekends and holidays
  • Analyze hardware/software needs and provide solutions for complex integration issues
  • Lead project deployments, coordinate with vendors, and support end users pre- and post-launch
  • Develop automation scripts, document metrics, and improve processes through innovation
  • Troubleshoot cross-platform hardware/software issues and conduct system-level testing
  • Create clear technical documentation and communicate effectively with non-technical users
  • Mentor technicians, manage tasks under tight deadlines, and thrive in fast-paced environments
  • Strong customer service, multitasking, and organizational skills; mechanically inclined
  • Familiar with scripting, QA practices, and certifications such as A+ and MCP
  • Experience in hospitality or resort settings is a plus
THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15432

Are you ready to JOIN THE SHOW? Apply today

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