Associate Director, Business Process Excellence

Job Description Summary Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Overview 

The MMS BD Excellence & Business Transformation team is seeking an Associate Director, Business Process Excellence for the Medication Management Solutions (MMS) business unit in San Diego, CA. The Associate Director will work under the direction of the Sr. Director MMS BD Excellence and partner with business leadership, Operations Strategy, and the BD Excellence business system deployment team to identify and deliver on high-impact transactional business process optimization and improvement initiatives aligned with the strategic priorities of the global MMS business unit. This role will deliver best-in-class problem-solving and workshop facilitation and process management systems and tools to drive transformation, business process improvement, and enable a continuous improvement culture. 

Key Responsibilities 

Inspire operational excellence – As a leader in the global MMS BU assigned to the MMS BDE Excellence team, you will: 

• Champion the BD Way (BD’s values and principles) to promote a culture of excellence, customer-centricity, innovation, and continuous improvement.

• Reflect standards of BD Excellence in your leadership, your individual and team behavior and outputs, and the collective outcomes of your team.

• Continuously scan inside and outside BD to benchmark, identify best practices, and push the broader team to achieve excellence. 

Drive strategic process improvement – As a skilled problem-solver, you will:  

• Identify and execute high-impact operating model and business process improvement projects aligned to MMS strategic initiatives and goals across customer experience, quality, revenue, and gross profit. 

• Set the standard for world class problem-solving and kaizen event workshop preparation and facilitation, enabling teams to rapidly address complex business problems. 

• Advise executive sponsors and senior leaders on how to enable sustainment of outcomes of process improvement projects, from daily visual management and leader standard work to recommendations on organizational design and operating model. 

• Install visual daily management tools and transfer continuous improvement knowledge and skills to process owners

• Manage Business Process Excellence team portfolio and schedule of project-based work transparently and convene regular operating mechanisms to ensure rapid delivery and learning. 

Build and scale excellence capabilities – As a team leader and Certified Practitioner of the BD Excellence tools, you will: 

• Lead, coach, and develop direct reports. 

• Lead capability-building efforts across MMS by delivering targeted training, coaching, and enablement programs that drive adoption of BD Excellence tools and frameworks. 

• Become a Certified Practitioner in the BD Excellence Fundamentals toolkit, including problem-solving, process improvement, and kaizen event methodologies.  

• Design and implement scalable approaches to embed process ownership, performance management, and operational discipline into daily business rhythms. 

• Partner with leaders across functions and geographies to foster a mindset of continuous improvement, strategic execution, and operational excellence 

Minimum Requirements:

Education:

• Bachelor's degree in business administration, engineering, supply chain, management information systems, technology, or a related field

Experience:

• 8+ years of relevant experience in business process consulting, process improvement, or strategy and operations roles
• 5+ years of experience driving enterprise process improvement and transformation
• 3+ years of experience using software technologies and tools to support business process optimization
• 3+ years of experience working at a company with a focus on operational excellence in Healthcare, Med Tech, Pharma, or Life Sciences
• 3+ years of experience facilitating workshops and events or training transactional process improvement methodologies
• 3+ years of experience managing high-visibility programs with executive-level stakeholders
• Experience using lean, six sigma, or other structured problem-solving methodologies specifically in commercial, customer service, or shared services functions
• Experience with implementing visual daily management tools
• Experience with capability-building and training programs

Skills:

• Expert knowledge of Lean and kaizen methodologies and their application to transactional processes
• Strong leadership capabilities
• Strong customer focus with strategic thinking ability
• Excellent analytical and problem-solving capabilities
• Capacity to navigate ambiguity and uncertainty
• Advanced interpersonal and English-language communication skills
• Ability to enable scaled impact across an organization
• Demonstrated growth mindset and resilience
• Ability to influence senior leaders across a matrixed organization

Location/Availability:

• This is an office-based hybrid role in San Diego, CA.
• Monday, Tuesday, Wednesday, and Thursday are required in-office days each week.
• Travel up to 50% for workshops and training, mainly domestic with minimal international travel.

Preferred Qualifications:

• Education: MBA or relevant advanced degree
• Certification as a trainer or facilitator
• Certified practitioner in lean tools

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location USA CA - San Diego Bldg A&B Additional Locations Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$150,900.00 - $249,000.00 USD Annual

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