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Desk Manager
2 weeks ago
Posting Details
Position Information
Working Title
Desk Manager (Student Employment)
Department
University Housing
Type of Work Study
Institutional, Federal, Graduate
Building/Office Location
NC - Norse Commons
Work Schedule
The Desk Manager position is posted for an average of 20 hours per week.
Job Description
Applicants may choose to apply for the Desk Manager (DM) position for Summer 2026, Academic Year 2026-2027, or both. The responsibilities and expectations are the same for each term.
- Summer DM Appointment: May 11 - August 4, 2026
- Academic Year DM Appointment: July 31, 2026 - May 10, 2027
Desk Managers work an average of 20 hours per week on a flexible schedule that they help determine.
Desk Managers (DMs) are student staff members who provide leadership and support to University Housing operations. Similar to Resident Assistants, DMs serve as liaisons and community builders between residents, Desk Assistants (DAs), Resident Assistants (RAs), and University Housing. DMs supervise DAs, oversee front desk and mail/package operations, provide customer service, and assist with administrative tasks, support community-building initiatives, and participate in an on-call rotation.
This position offers opportunities to develop leadership, administrative, and customer service skills, as well as pathways for growth within University Housing. Although compensation includes a residential space, University Housing reserves the right to assign roommates based on occupancy needs.
Compensation:
Bi-weekly Compensation
University Housing Staff Meal Plan
University Housing Residential Space
Primary Responsibilities
While performing the duties of this job, a Desk Manager is regularly required to:
- Supervise, train, and mentor Desk Assistants (DAs)
- Manage front desk operations and mail/package distribution
- Respond to resident questions, issues, and emergencies
- Assist with check-ins, lockouts, and other desk duties
- Participate in on-call rotation to handle emergencies
- Support community-building initiatives (e.g., hall programs, decorating common areas)
- Collaborate with DAs, RAs, and Housing staff
- Provide administrative support to the Coordinator for Residential Services and Housing Staff
- Submit reports documenting incidents or issues during shifts
Qualifications
Undergraduate candidates must have a cumulative and semester GPA of 2.5 or higher, while graduate candidates must have a cumulative and semester GPA of 3.5 or higher. Candidates must be able to live in University-assigned on-campus housing and be available to attend weekly staff meetings as well as work some nights and weekends. Desk Managers are expected to discuss any internships or other jobs during their employment with the Coordinator for Residential Services.All students must be in good standing with the University both financially and behaviorally.
Interested applicants must complete an online student employment application and attach a resume. Any candidate offered the position will be required to undergo a pre-employment criminal background check as mandated by state law.
Minimum Education
High School Diploma
Pay Rate
Stipend, Housing, and Meal Plan
Posting Detail Information
Requisition Number
20251915
Job Open Date
11/25/2025
Job Close Date
03/02/2026
Quick Link
https://jobs.nku.edu/postings/15326
