Director of Sales

2 weeks ago

Georgetown, TX, United States The Monarch at Cedar Park Full time
Director of Community Relations

The Monarch at Cedar Park - Assisted Living& Memory Care (Cedar Park, TX)

Bring comfort, clarity, and community to seniorsand families-while building a thriving residence.

If you're a compassionate, relationship-driven professional who loves blendingheart with hustle, this is your opportunity to make a daily, meaningful impact.As our Director of Community Relations, you'll be the trusted guide fromfirst hello to move-in day, turning inquiries into confidence and toursinto long-term relationships.

Why You'll Love Working Here
  • Mission that matters: Help seniors and families feel supported, informed, and at home
  • Culture that cares: A collaborative leadership team and welcoming community
  • Recognition & stability: AgeWell Solvere Living is a Great Place to Work-8 years running
  • Competitive rewards: Base pay + bonus potential, Medical, Dental, Vision, Company-paid Life Insurance, voluntary disability, PTO & holidays, and 401(k)
Your Impact

You'll drive occupancy and revenue by creatingmomentum in the market-building trust with referral partners, nurturing familyrelationships, and delivering an exceptional experience from first inquirythrough move-in and beyond.

What You'll Do
  • Lead outreach & education to create consistent, quality referrals:
    • 2 internal group presentations/month
    • 2 external group presentations/month
    • 2 targeted group mailings/month
    • 10 meetings/week with new potential referrers
    • 15 meaningful calls/day and 5 qualified referrals/week
    • Monthly broadcast campaign to key referral sources (modern replacement for the "fax bomb")
  • Convert interest to commitment: Answer inquiries, schedule visits, conduct tours, and close move-ins using a warm, customer-oriented approach
  • Be a collaborative teammate: Coordinate outreach with the Executive Director and leaders; support the Residency Counselor and Relocation Specialist as needed (including alternate weekend coverage)
  • Know the market: Maintain semi-annual competitor and pricing surveys; share insights to shape our marketing plan
  • Champion compliance & safety: Follow emergency procedures and uphold safety practices in every interaction
What You'll Bring
  • A cheerful, encouraging presence with genuine patience and tact
  • A proven track record: 5+ years in sales/marketing with measurable results, ideally within senior living
  • Problem-solving agility and a creative, goal-oriented mindset
  • Tech proficiency: Microsoft Office (and common marketing/CRM tools)
  • An ability to develop professional referral sources and nurture long-term partnerships
Schedule & Travel
  • Expect up to 30% local travel to referral sources
  • Weekend and holiday coverage may be required on rotation
Safety & Professional Standards
  • Role may involve exposure to healthcare environments; training, PPE, and safety protocols provided
  • Background/criminal/drug screens may be required; random testing may occur per policy
  • Community participation may include photography/video (including resident-authorized in-apartment devices) consistent with privacy standards
Ready to Make a Difference?

Apply today to join a team that blends heart,integrity, and results-and help families feel at home the moment they meetus.

As a certified Great Place to Work for 8 years in a row, AgeWell Solvere Living and The Monarch at Cedar Park proudly offer:
  • Medical, Dental and Vision benefits
  • Company-paid Life Insurance and Voluntary Disability
  • Paid Time off and Holidays
  • 401(k) Retirement Savings Plan
Aboutthis Role:

TheMarketing Director/Director of Community Relations is responsible for direct sales, meeting pre-lease goals andtargets, achieving maximum occupancy and total revenue potential of theCommunity by attracting qualified prospects and converting those prospects intoResidents. Responsibilities include management of the department reporting aswell as the execution of the marketing plan.

EssentialFunctions:
  • Responsible for Community outreach and education activities for creating referrals
  • Specific goals include but are not limited to:
  • Two internal group presentations per month
  • Two external group presentations per month
  • Two targeted group mailings per month
  • Ten meetings with potential new referrers per week
  • One fax bomb per month to key referral sources
  • Fifteen telephone calls per day
  • Five referrals received per week
  • Coordinates outreach meetings for other key staff including General Manager,Residency Counselor, and Relocation Specialist
  • Provides direct sales back-up for Community Residency Counselor, answeringtelephone inquiries, scheduling visits, conducting tours and closing sales as neededwhen Community Residency Counselor is not available
  • Knows and consistently uses a customer-oriented selling approach
  • Provides alternate weekend coverage
  • Participates with Residency Counselor and Relocation Specialist on development ofeffective sales and marketing plans drawing on information from analysis of thecompetitive environment
  • Updates key competitor evaluation and price surveys semi-annually
  • Compliance and Safety
  • Follows all emergency procedures
  • Understands all safety practices and procedures
Communication:
  • Exhibits excellent customer service and public relations skills
  • Is creative, energetic, enthusiastic, patient, flexible, encouraging, and team-oriented
  • Displays patience, tact, enthusiasm and a cheerful disposition
  • Promotes the Community in a positive manner and effectively communicatesSolutions Advisor Managed Community values to Residents, families, visitors, andAssociates
  • Excellent customer service and public relations skills
  • Cheerful personality
  • Keen desire to serve seniors
  • Five years sales/marketing experience with a proven track record
  • Effective problem-solving skills
  • Creative approach to goals and problems
  • Experience working with seniors
  • Demonstrates proficiency in Microsoft Office and other marketing-related software
  • Proven record of identifying and developing professional referral sources
  • Physical Requirements
  • Spends at least 30% of time on travel to referral sources in market area
Miscellaneous
  • May spend as much as 30% of time on travel to referral sources in market area
  • May be required to work weekends and holidays as assigned
  • May be required to work on shifts other than the one for which hired
  • Subject to exposure to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses
  • Could be subject to hostile and emotionally upset Residents due to mental status
  • Background, criminal, and drug tests may be required
  • May be asked to submit to random drug test during employment
  • May have their picture taken and image used in social media or community advertising
  • May be video recorded from devices installed by families in residents' apartments

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