Senior Customer Success Manager

2 weeks ago

Washington, DC, United States nitra Full time
Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
We're looking for: A Customer Success Manager who will be responsible for managing Nitra’s customers and channel partners. We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum. Your responsibilities will include:
  • Onboarding new customers and channel partners
  • Providing a first-class customer experience to all customers and partners, ensuring their needs are met
  • Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn
  • Establishing clear client retention goals
  • Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experience
You have:
  • Proven track record (5+ years) of success as a Customer Success Manager or similar role
  • Exceptional ability to communicate and foster positive business relationships
  • Experience in managing and working with a diverse group of stakeholders and customers
  • Enjoy working in an unstructured start-up environment (lack of process does not frustrate you)
  • Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals
  • Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks
  • The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it
  • A collaborative spirit – transparent in your work, output, and decision making
  • Passion for creative thinking and bold ideas for growing the business/enhancing customer experience.
We offer:
  • Equity - Everyone at Nitra is an owner. When the company wins, you win
  • Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra
  • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
  • Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.

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