IT Systems Administrator

The IT Systems Administrator plays a crucial role in managing and safeguarding the company's sensitive information and systems. As a trusted custodian, you are expected to maintain the utmost professional conduct while protecting the confidentiality of all information accessed. We seek a dedicated individual committed to the highest standards of moral and business ethics.

Essential Duties and Responsibilities

• Provide support for a large warehouse environment totaling 2 million square feet.
• Configure and troubleshoot desktop issues and applications efficiently.
• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral devices, thin clients, and software while adhering to established standards.
• Configure and troubleshoot handheld scanners, Access Points, and warehouse networking solutions.
• Perform cable and hardware replacements for warehouse wireless support at heights of 30 feet and above, using a scissor lift or fork lift.
• Act as a point of escalation for the Technical Infrastructure Group.
• Participate in maintenance activities that may require weekend, night, or alternate shifts.
• Conduct general system administration duties in a Windows Active Directory environment.
• Support, maintain, and administer third-party applications.
• Create documentation for application deployment, configuration, and accompanying processes.
• Contribute to disaster recovery planning, testing, and response efforts.
• Perform routine preventative maintenance on all hardware on a scheduled basis.
• Conduct network troubleshooting to identify and resolve common network issues.

Non-Essential Duties and Responsibilities

• Implement change management and compliance processes.
• Serve as a technical resource on various projects.
• Engage in independent analysis, communication, and problem-solving activities.
• Be open to expanding responsibilities as necessary.
• Complete additional duties as assigned by the manager.

Job Qualifications - Education and Experience

• Proven customer service skills, with experience in a professional service environment managing multiple applications and network environments.
• A college degree is preferred but not mandatory.
• A minimum of 3 years of relevant experience in a warehouse environment is highly desirable.
• At least 3 years of hands-on experience with Microsoft Technologies, IBM AIX, and UNIX is required.
• Extensive experience with Active Directory administration and troubleshooting is necessary.
• Experience supporting mobile email devices, such as Blackberry and iPhone, is essential.
• Comprehensive knowledge of Internet/Intranet technologies and security features is important.
• Familiarity with network infrastructure and operations, including switching, routing, Ethernet, and TCP/IP is necessary.
• Understanding of remote access technology such as VPN or VM View is beneficial.
• Proficiency in MS Office Professional Suite, especially Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills are required.
• Self-motivated and directed, with strong problem-solving abilities.

Physical Requirements

General office environment conditions that require the ability to:

• Stand, walk, and sit for extended durations.
• Engage in conversation with others in person and over the phone.
• Utilize a keyboard and read from computer screens and reports.
• Lift items up to 15 lbs.

Safety

Candidates must be able to perform this role safely, following standard operating procedures and good manufacturing practices, without risking the health or safety of themselves or others.

Supervisory Responsibility

This position does not involve supervisory duties.