Warranty Coordinator-Fayetteville, NC

4 days ago

Charlotte, NC, United States D&L Parts Co Full time
Job Summary: This position will sit at our Fayetteville, NC Location

The Warranty Coordinator manages day-to-day warranty claims for appliance parts, from verifying eligibility to processing claims and working with manufacturers and vendors. This role demands strong organizational skills, in-depth knowledge of appliance parts, and effective follow-through to ensure timely and accurate claim resolution. The position is crucial for maintaining efficient operations and providing support to both the team and customers.

Key Responsibilities:

Warranty Claims Management

• Review and process warranty claims for appliance parts

• Verify eligibility based on serial numbers, documentation, and manufacturer guidelines

• Process return to vendor RMPO's and credits

• Manage claim timelines, ensure accurate documentation, and drive claim success

• Liaise with customers, technicians, manufacturers, and vendors to resolve issues

• Process POs, return POs, invoices, and credit memos

• Maintain organized records and templates for claims, resubmittals, and customer interactions

• Mitigate claim denials and resolve stalled claims within 4-6 weeks

Parts Coordination

• Coordinate with suppliers and manufacturers for timely receipt of parts

• Support inside sales and counter teams with warranty-related tasks

• Address customer concerns or escalate as needed

Operational Support

• Communicate claim status updates to customers and internal departments and maintain accurate records

• Implement process changes from vendors and manufacturers

• Act as point of contact for escalated warranty issues

• Perform tasks as assigned by management team

Requirements

Qualifications & Skills:

• High school diploma or equivalent; associate's degree preferred

• 2+ years of administrative or customer service experience, ideally in distribution

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Strong communication, organizational, and multitasking skills

• Professional and customer-focused demeanor; Works well with others

• Knowledge of shipping, logistics, and data entry accuracy

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