Warranty Specialist
6 days ago
Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Position Summary
The Warranty Specialist plays a critical role in ensuring the quality and longevity of solar installations by managing warranty claims, coordinating repairs, and supporting customer satisfaction. This individual serves as a key liaison between customers, manufacturers, and internal teams to resolve warranty-related issues efficiently and professionally.
Key Responsibilities
Review and process warranty claims for residential solar systems.
Communicate with equipment manufacturers to submit claims, coordinate replacements, and track resolutions.
Maintain detailed records of claims, service logs, and system diagnostics using CRM or project management software.
Coordinate with the service team to dispatch warranty-related service calls.
Provide clear and timely updates to customers regarding the status of their claims.
Analyze recurring warranty issues to identify trends and contribute to continuous improvement.
Ensure all warranty work adheres to company and manufacturer standards.
Stay informed about product warranties, RMA processes, and industry standards.
Support the development of warranty-related documentation, procedures, and training materials.
Qualifications
Prior experience in solar, electrical, or HVAC service or support roles preferred.
Strong understanding of solar components (inverters, panels, optimizers, monitoring platforms).
Excellent organizational and communication skills.
Proficiency with CRM systems, Google Workspace, and Microsoft Office Suite.
Ability to interpret technical documentation and diagnostic reports.
Detail-oriented with strong follow-through and customer service focus.
Comfortable working in a fast-paced, collaborative environment.
Preferred Skills
Experience with warranty submission platforms (e.g., Enphase, SolarEdge, Generac).
Technical understanding of solar PV system design and function.
Compensation & Benefits
Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development and training opportunities
Growth potential within a fast-growing company
Join Our Team
If you’re passionate about clean energy, problem-solving, and making a real impact for homeowners and communities, we’d love to hear from you. Apply today and help us deliver top-tier service and peace of mind—one solar system at a time.
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