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Entry Level Marketing Specialist

2 weeks ago

Washington, DC, United States Hustle Notice Biz Full time
Entry Level Marketing Specialist

Department: Comvox Co

Employment Type: Full Time

Location: Washington, DC

Compensation: $66,000 - $69,000 / year

Description

Job Description
We are seeking an enthusiastic and dedicated Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with top-notch support and solutions to their inquiries. You will facilitate various communications channels, including phone, email, and live chat, ensuring a positive experience for every customer

Key Responsibilities

Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in a timely manner.
  • Provide accurate information regarding products and services to customers.
  • Resolve customer complaints effectively and efficiently to ensure satisfaction.
  • Document customer interactions and feedback in the company's CRM system.
  • Assist in managing customer accounts and processing orders as needed.
  • Collaborate with team members and other departments to improve service delivery.
Skills, Knowledge and Expertise

Qualifications
  • High school diploma or equivalent; a degree in a related field is an advantage.
  • Proven experience in customer service or a similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Familiarity with CRM systems and customer service software.
Benefits

Benefits
  • Competitive salary ($66,000 - $69,000 per year).
  • Comprehensive training and mentorship programs.
  • Opportunities for career growth and advancement.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Supportive and collaborative work environment