E-commerce Assistant

About the job:

Tanya Taylor is looking for a dynamic and highly organized E-commerce Assistant to support our growing Direct-to-Consumer business. This is a unique opportunity to join a collaborative team at the intersection of fashion, digital marketing, and experiential retail.

Reporting into the E-commerce team, this role will provide vital day-to-day support across operations, merchandising, and events. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, is passionate about customer experience, and is excited to contribute to a brand that celebrates creativity and community.

• Support the setup of new products including uploading product details, imagery, and copy to the website and third-party marketplaces.
• Assist with the visual merchandising of the site to ensure cohesive presentation of seasonal collections.
• Help maintain seasonal calendars and organize digital assets for cross-functional use.
• Manage product sample tracking and assist in preparation for photoshoots.
• Monitor and report on website performance, product availability, and functionality; escalate bugs or broken links as needed.
• Support execution of online sales, product launches, and promotional campaigns.
• Pull regular and ad hoc performance reports related to sales, product performance, and customer behavior.
• Support seasonal and ad hoc product order entering and monitoring product ETAs.
• Manage daily customer service inquiries, working closely with Logistics Manager and Ecommerce Marketing Coordinator to resolve order issues, returns, escalate issues appropriately, and answer general questions promptly and professionally.

• Provide on-the-ground support for New York retail activations, including in-store events, seasonal launches, and clienteling efforts.
• Coordinate event logistics and ensure materials (e.g. signage, product displays, collateral) are in place.
• Assist with regional pop-ups or brand moments in key markets.
• Help gather insights and recap post-event performance and learnings.

• Bachelor's Degree in Business, Marketing, or related field.
• 1-3 years of experience in e-commerce, retail or e-commerce/retail operations.
• Experience in contemporary or luxury womenswear and retail is a strong plus.
• Highly detail-oriented with excellent organizational and time management skills.
• Proficient in Excel and Google Sheets; Shopify or similar platform experience is a bonus.
• Excellent written and verbal communication skills.
• Ability to adapt in a fast-paced, evolving environment with a customer-first mindset.
• Flexible schedule, including occasional evenings and weekends for event support.

Benefits:

• Healthcare benefits, including medical, dental, and vision
• Paid-Time off
• 401K program

Salary Range:

$62,500 - $65,000 annually

About Tanya Taylor

Tanya Taylor is a New York based womenswear brand whose mission is to create clothing that inspires confidence, celebration and community. Through the artful use of color, texture and original hand-painted prints, each collection is thoughtfully designed with its customers in mind. The brand is proud to provide practicality and inspiration, offering a range of ready-to-wear including occasion dresses, separates, elevated basics, denim and swimwear in sizes ranging from 00 through 22. The brand opened its first flagship store at 980 Madison Avenue on the Upper East Side in 2023.

The brand is available at retailers including Saks Fifth Avenue, Neiman Marcus and Shopbop, and has been worn by inspirational women including Former First Lady Michelle Obama, Taylor Swift, Tracee Ellis Ross, Beyoncé, Emily Blunt, America Ferrera and Nicola Coughlan.