E-commerce & Customer Experience Specialist

5 days ago

New York, NY, United States Nordic Knots AB Full time

We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in New York. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design.
The Role

As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes.
Your Responsibilities

  • Advise and guide customers on interior design choices and product selections via email, chat, or phone.
  • Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
  • Manage returns, process refunds, and support logistical needs across the shopping journey.
  • Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
  • Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.
About You
  • Degree in Interior Design or a related field.
  • Professional experience in interior design and customer advisory roles.
  • Native-level fluency in English with excellent written communication skills.
  • Previous experience working in customer service, e-commerce, or client-facing roles.
  • Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.
  • Proactive, adaptable, and energized by working in a fast-paced, start-up environment.
  • Zendesk experience is a plus.
  • Fluent in French is a plus

Nordic Knots

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home - framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.

What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.

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