Customer Service Representative-Automotive Parts

2 weeks ago

Hialeah, FL, United States National Performance Warehouse Full time

NPW is a leading provider of the automotive industry. We pride ourselves on delivering exceptional customer experiences and innovative solutions. As we continue to grow, we are looking for a dynamic and experienced Customer Service Representative to join our team.

The ideal candidate for this position will be initiative-taking and responsible for assisting in a variety of duties, including but not limited to; overseeing inquiries through web, email, and phone, managing orders and returns, resolving issues to ensure customer satisfaction, and support sales by expanding current customer relationships and identifying new prospects.

Who is NPW?

NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, 50 company owner locations in 14 states that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.

Primary Duties and Responsibilities:

  • Respond to customer inquiries via the web, email, and telephone.
  • Provide ongoing phone support to customers throughout the shift.
  • Proactively follow up with customers to ensure timely resolution and a positive customer experience.
  • Demonstrate strong customer service skills and interact well with customers.
  • Maintain positive customer relations by greeting and acknowledging each customer.
  • Display automotive parts and repair knowledge to adequately assist customers.
  • Process customer return requests by reviewing, issuing authorizations and ensuring returns by following company policy and procedure.
  • Establish and grow relationships with existing clients through excellent service and increased orders.
  • Assist with new customer account setup.
  • Investigate and resolve overage and shortage issues.
  • Communicate effectively and work with other departments and locations to meet customer needs.
  • Report job issues to the supervisor and work effectively as a team player.
  • Maintain productivity standards as outlined.
  • Handle and maintain company equipment responsibly.
  • Keep your work area clean and organized.
  • Observe all safety guidelines set forth by NPW.
  • Additional duties as assigned by manager

Skills Requirement:

  • Previous customer service experience preferred.
  • Proficient in a Windows software environment.
  • Demonstrate professionalism and courtesy on the phone.
  • Excellent written and verbal communication skills.
  • Strong ability to resolve issues and handle complaints effectively.
  • Empathy, active listening, and teamwork skills.
  • Knowledge of automotive parts and repair processes.

Physical Requirements:

  • Occasionally lift and/or move up to twenty (20) pounds unassisted.
  • Occasionally lift and/or move up to fifty (50) pounds unassisted.
  • Regularly required to read, talk, listen, sit, and stand.
  • Occasionally required to walk, bend at waist and knees, use hands and reach with arms.

Team Benefits:

  • Paid Time Off
  • Health Benefits
  • Employee Purchase Program
  • Weekly pay
  • 401K
  • Advancement Opportunities

If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you

We are a drug-free workplace.

NPW is proud to be an E-Verify employer. All offers of employment are contingent upon verification of your eligibility to work in the United States.

Qualified applicants must successfully pass a pre-employment drug screening.

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