Customer Service

1 week ago

Hialeah, FL, United States 3SixtyDutyFree Full time
About the Role:

Minimum Qualifications:
  • High school diploma or equivalent.
  • Proven experience in a customer service role, preferably within retail or warehouse environments.
  • Basic computer proficiency including familiarity with inventory management systems and Microsoft Office.
  • Strong communication skills, both verbal and written.
  • Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
Preferred Qualifications:
  • Bilingual abilities to support diverse customer base.
Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, or in-person regarding orders, shipments, and product availability.
  • Coordinate with warehouse staff to track orders, manage inventory status, and resolve any discrepancies or delays.
  • Process returns, exchanges, and refunds in accordance with company policies while ensuring customer satisfaction.
  • Maintain accurate records of customer interactions, transactions, and feedback to support continuous improvement.
  • Collaborate with cross-functional teams including logistics, sales, and inventory management to streamline operations and improve service delivery.

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