Account Manager
6 days ago
Enterprise cybersecurity is broken. Current annual cybersecurity spending is roughly $150B, with most enterprises spending heavily to deploy, manage, and configure 100s of different tools for marginal security benefit. At Zip, our goal is to build software that makes enterprise cybersecurity reasonable - to reduce bloat by bundling and configuring opinionated security tooling, synchronizing everything from device management to application security under one central pane of glass.
We are hiring an Account Manager to own the operational management of customer accounts post-sale, including customer onboarding, relationship building, technical setup, and ongoing account operations.
Role Overview
As an Account Manager at Zip Security, you will be responsible for the operational health of a portfolio of customer accounts. You will ensure customers are onboarded correctly, accounts are kept in good standing, issues are tracked and resolved, and billing & renewals are managed on schedule.
This role is highly execution-oriented and relationship-based. Success depends both on process creation and operational tracking as well as an ability to build trust with customers.
Account Operations & Lifecycle Management
- Build and nurture deep, consultative relationships across new and existing customers to improve their security posture using Zip.
- Manage account health and reporting, including contracting actions, customer retention, product adoption, and expansion.
- Collaborate with Product and Engineering to share structured feedback and insights.
- Execute customer onboarding from sales handoff through successful deployment including initial technical setup, configuration, and implementation with customers.
- Create and maintain onboarding documentation, runbooks, and status reporting.
- Establish and maintain internal systems for tracking onboarding progress, account health, and renewals.
- Identify operational gaps and inefficiencies and propose improvements.
- Provide structured customer and operational feedback to internal teams.
- 2-6 years of experience in Customer Operations, Account Management, Customer Success, or similar roles.
- Experience executing customer onboarding and technical implementations in a B2B environment.
- Ability to manage multiple accounts, timelines, and workflows simultaneously while building multi-threaded relationships with your customers.
- Comfortable working with technical stakeholders such as IT, security, or administrators.
- Strong operational discipline, organization, and attention to detail.
- Location: New York, NY or Washington, D.C.
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