Senior Human Resources Business Partner

2 weeks ago

Omaha, NE, United States Global Care Center Americas - Omaha Hub Full time
Let's connect with care. Grow with Hyatt.

This position can be worked at our GPGS Hub in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely. Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.

The Senior Human Resources Business Partner is a strategic and operational leader who champions Hyatt's purpose - to care for people so they can be their best. This role oversees HR operations across North American Global Care Center Hubs, partnering with business and HR leaders to cultivate a culture of care, inclusion, and high performance.

Reporting to the Director of Human Resources, the Senior HRBP designs and executes people strategies that enhance colleague engagement, organizational effectiveness, and talent development. The Senior HRBP is responsible for providing day-to-day performance management - advising, coaching, and counseling colleagues and management on key issues - and supporting the execution of people and workforce strategies. Acting as a trusted advisor, the Senior HRBP provides guidance on employee relations, performance management, organizational development, compensation, benefits, and policy interpretation.

The role also leads and develops a team of HR Business Partners, fostering collaboration, professional growth, and alignment with Hyatt's values. Through empathy, business insight, and operational excellence, the Senior HRBP ensures HR initiatives drive meaningful impact and help colleagues reach their full potential.

Position Responsibilities:
  • Serve as primary HR partner to the leadership teams, select GCC teams, and/or other corporate functions. Leveraging a solid understanding of organizational processes and structures and HR knowledge, provides ongoing advising, coaching and support to the GCC functions in the areas of performance management, workforce planning, talent reviews, colleague development, internal promotions, employee relations, change management and the annual compensation process.
  • Partner with the Director of HR to develop and implement departmental goals, policies, and long-term strategies that align with organizational priorities.
  • Leads overall HR functions for Americas GCC Hubs. Responsible for ensuring Americas GCC's employment practices, laws, and affirmative action guidelines are followed. Manage day-to-day colleague relations, including investigations.
  • Special Project Management, and participation in cross-functional project groups, as needed and on an ad-hoc basis.
  • Serve as a strategic advisor to leadership, providing data-driven insights and HR recommendations that support business growth and talent retention.
  • Resolve escalated benefits issues and manage leaves of absence for assigned departments; lead processes on select HR Transactional work (i.e. immigration paperwork, off-boarding, compensation, and status changes). Counsel and assist colleagues with problems and questions relating to HR policies and procedures.
  • Assists with compensation administration including wage and benefit surveys, annual merit increases, promotion increases and salary adjustments.
  • Directly supervise and develop a team of HR professionals, including HRBP's and Human Resource Specialists located in multiple offices or remote environments.
  • Responsible for being an active, productive, and collaborative member of the HR management team. Leverages resources across departments and the corporate office within HR to efficiently meet colleague, guest, and organizational needs and drive the business. Liaise with corporate Talent Acquisition team to deliver quality candidates for GCC teams.
  • Set clear performance expectations, establish development goals, conduct regular check-ins, and foster a culture of accountability, inclusivity, and continuous improvement.
  • Ensure compliance with all federal, state, local, regulatory, and other laws, policies, and guidelines. Maintain all necessary documents for compliance to all HR practices and record keeping per record retention guidelines.
  • Regular full-time attendance is required working the hours as specified by the location; however, the responsibilities of this position may require additional levels of commitment. Shift work and work on weekends or holidays may be required. Work may be in the office or at home based on business needs and the direction of HR leadership.
  • Demonstrate a commitment to Hyatt values.

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