Team Leader/Asst. Manager-Remote

2 weeks ago


Houston, TX, United States Staffing the Universe Full time
Team Leader/Asst. Manager

Location: Remote

Role Duration: Full Time

Rate: Salary Plus Benefits

Operational Responsibilities:

Track and monitor agent performance on a Daily/Weekly/Monthly basis.

Assign queues, capacity planning, rostering, monitoring schedule adherence, monitor volume & quality trends and taking appropriate measures.

Provide timely feedback and support.


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