NA Premier Technical Support Manager

1 week ago

Morrisville, NC, United States Lenovo Full time


General Information

Req #

WD00089608

Career area:

Information Technology

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Friday, October 24, 2025

Working time:

Full-time

Additional Locations:
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Position Summary

Premier Support is a new, exciting service that entitles the customer to advanced technical support within a new Lenovo group. As a Premier Support Manager Specialist, you will be a people manager overseeing the day-to-day activities of the Premier Service Engagement Managers and Premier Trainers. This includes ensuring service levels are met across the various Premier support channels and driving a second-to-none customer experience. We own ensuring each account call is solutioned with white glove treatment. In addition to the operational execution, this position will also be critical in providing driving solutions and improvement initiatives to help differentiate Lenovo Premier support. Candidates for this position must have proven team, quality improvement, account support, presentation, project management and organizational skills. They must be able to manage priorities and demonstrate a strong aptitude for problem resolution.

Position Requirements: Strong candidates for this position would require the following:

Basic Qualifications

  • 3+ years of services operations and/or bachelor's degree
  • 2 years of people management skills
  • Leadership background with operation and process knowledge

Preferred Qualifications
  • Effective communication skills at all levels - written and verbal
  • Superior Customer service skills
  • Able to problem solve and think laterally
  • Proven ability to learn new and complex technology
  • Able to prioritize in a fast paced, dynamic work environment
  • Proactively make technology adoption recommendations based on experience and in-depth knowledge of a customer's needs
  • Ability to commit and work with agility and speed to respond to short-notice requests
  • Effectively transfer thoughts and expresses ideas verbally in individual or group solutions
  • Leadership skills and experience to drive training, coaching, and performance management
  • Strong teaming and communication skills required, able to develop relationships quickly and effectively
  • Background in working with and interfacing with Technical Support organizations
  • Process improvement experience
  • Identification and design of Customer Services processes
  • Flexible working hours to accommodate needs of the business in a fast-paced Customer Engagement environment

We follow a friendly hybrid model with three days a week in the office-great for collaboration and connection

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* United States of America - North Carolina - Morrisville

* United States of America

* United States of America - North Carolina

* United States of America - North Carolina - Morrisville

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