Ambulatory Template Coord

Details

Open Date 11/11/2025

Requisition Number PRN43555B

Job Title PS Ambulatory Template Coord

Working Title Ambulatory Template Coord

Career Progression Track UGR

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday; 8:00am – 4:30pm. Regular, punctual, and occasional on-site attendance is required. Opportunities for a hybrid telework schedule may be available if supported by operational needs. Employees with an approved hybrid telework schedule are expected to provide their own home office space, internet connection, telephone, and have the ability to work independently.

VP Area U of U Health - Academics

Department 00848 - Pediatric Administration

Location Other

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $19.27 - $26.56

Close Date 02/11/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Position Summary:

Collaborates with other team members to assist in design, validation, and problem resolution to identify the most efficient, streamlined template build process. Performs duties pertaining to scheduling templates, managing day to day, opening and closing of templates, visit type and block adjustments. Works as part of the team tasked with the centralization of provider templates, utilization for University of Utah Health in the Department of Pediatrics. Works collaboratively with Department leadership, Primary Children’s Hospital ( PCH ) and physician faculty members. Conducts routine meetings with divisions/stake holders to review provider schedules and clinical profile/ FTE . Recommends changes when necessary and assists in implementation of provider schedules/templates.

The ambulatory group in the Department consists of 12 pediatric subspecialty divisions and service lines that practice primarily at Eccles Primary Children’s Outpatient Services building ( PCOS ), Primary Children’s Hospital ( PCH ) Riverton, PCH Layton, and some satellite clinics.

For this position, opportunities for a hybrid telework schedule may be available if supported by operational needs, and it also requires site rotations and in-clinic rotations at 250 E. 200 S., Salt Lake City, UT, and our Eccles outpatient clinic building at 81 N. Mario Capecchi Dr., Salt Lake City, UT.

The University of Utah offers a comprehensive benefits package including:

• Excellenthealth care coverageat affordable rates (see theSummary Comparisonfor more information)

• 14.2% retirement contributions

• Generouspaid leave time

• 11 paid Holidaysper year

• 50% tuition reductionfor employees, spouses, and dependent children

• Flex spending accounts

• University providedbasic employee life insurancecoverage equal to a salary of up to $25,000

• Variety of electiveinsurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.

• Free transiton most UTA services

• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

• Professional development opportunities

Additional benefits information is available athttps://benefits.utah.edu/.

Responsibilities

Essential Functions:

• Establish and maintain positive working relationships with outpatient clinics, department staff and leadership.

• Coordinates and maintains master provider scheduling templates that align with organization template standards and scheduling best practices.

• Collaborates and consults with essential parties regarding template design and change requests (access specialist, providers, clinics leadership, etc.) and gains appropriate approval.

• Notify leadership when changes do not follow expected template build principles, visit duration is extended, or a redesign of the department templates may be needed.

• Understand the impact on appointment availability, clinic flow, ease of scheduling and impact on implemented functionality.

• Review work list and prioritize request based on Emergent, Urgent, and Routine request. Coordinate work assignments with team members.

• Facilitate and triage the priority of requests, complete build, conduct user testing and close loop with practice.

• Help facilitate/contact patients when appointments have to be bumped/moved.

• Assist with department projects and support as needed.

Problem Solving:

• Effectively addresses challenges while maintaining stability and positive outcomes.

• Demonstrates strong self-management skills, effectively utilizing time and resources to accomplish objectives.

• Skilled in prioritizing tasks and managing multiple responsibilities simultaneously to maintain efficiency and focus.

• Consistently honors commitments and meets deadlines, ensuring reliability and accountability.

• Communicates clearly and professionally through both written and verbal channels, conveying intent precisely and reducing the need for follow-up clarification.

Work Environment and Level of Frequency typically required:

Nearly Continuously: Office environment, hybrid work requires similar set up as in office; private space, two monitors, docking station, laptop. Equipment provided by department.

Physical Requirements and Level of Frequency that may be required:

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Three years of experience working in a medical office or clinic, with an emphasis in scheduling or template build, or equivalency (one year of education can be substituted for two years of related work experience).

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferred: Two years of experience in a hospital, clinic or laboratory setting. Patient registration or related experience also preferred.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Preferences

Preferences:

• Basic computer skills: familiarity with Microsoft Office and ability to navigate four to eight computer programs simultaneously.

• Experience with Epic scheduling system(s) and medical terminology.

• Experience with QGenda Scheduling Software.

• Experience with building pediatric subspecialty templates.

• Scheduling and phone customer service experience in medical office.

• One-year experience in patient registration, admitting or related work.

• Typing speed of 40 WPM or more and/or ability to use ten-key by touch.

• Excellent interpersonal and communication skills.

• Demonstrated ability to work independently.

Applicants will be screened according to preferences.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.