Customer Service/Recovery Representative

1 week ago

Center Line, MI, United States Binson's Home Health Care Centers Full time

Now Hiring: Customer Service/Recovery Representative

Location: 26834 Lawrence Ave. Center Line, MI 48015

Schedule: Monday-Friday | 8:30 AM - 5:00 PM

At Binson's, we believe in three things: Better Products, Better Services, Better Lives-and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.

The Role: Customer Service/Recovery Representative

As a Customer Service/Recovery Representative, you will assist patients with billing inquiries, update account information, and follow up on outstanding payments while ensuring accuracy and excellent service.

What We're Looking For

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Comfortable navigating a desktop computer and multi-line phone system
  • Knowledge of healthcare payers and Michigan collection laws is preferred
  • Familiarity with insurance eligibility processes is a plus
What You'll Be Doing
  • Handle inbound customer calls regarding billing statements and account inquiries
  • Perform accurate data entry, including updating customer records and documenting interactions
  • Follow up on outstanding accounts to ensure timely resolution and payment
  • Obtain necessary written documentation from physicians and verify insurance eligibility
Perks & Benefits
  • Competitive pay
  • Full benefits: Medical, Dental, Vision & Life Insurance
  • Paid time off + floating holiday
  • 401(k) Retirement Savings Plan
  • Training and growth opportunities

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