Utility Billing Specialist

1 week ago

Woodridge, IL, United States Village of Woodridge, IL Full time
Salary : $52,769.60 - $76,356.80 Annually
Location : 5 PLAZA DR, WOODRIDGE
Job Type: Full-Time
Job Number: 2025-00011
Department: FINANCE
Opening Date: 10/27/2025

Description
The Village of Woodridge is seeking applications for the position of Fiscal Assistant I - Water Billing. This position is responsible for all water billing related duties and is one of two full-time water billing positions that report to the Fiscal Operations Manager within the Finance Department.

Examples of Duties

  • Accurate preparation and issuance of monthly water bills, late fees, shut-off process, final water bills, and other mailed communications to customers, including transmitting files to third party bill printer.
  • Maintain all water customer accounts; central property program, and rental property listing.
  • Deliver outstanding customer service to residents regarding inquiries, concerns, and disputes.
  • Upload meter reads, review exception reports, research inconsistencies in water accounts, coordinate all required meter reads, notify customers regarding problems with meters.
  • Handle electronic and automated payment options, including direct debit and online payments; handle requests for e-billing paperless options.
  • Serve as a staff liaison to DuPage County Public Works. Provide consumption reports to DuPage County and Downers Grove Sanitary District. Prepare service orders as required.
  • Set up and manage payment arrangements, coordinate disconnection of the water service process due to non-payment; coordinate scheduling of final meter readings.
  • Prepare various water billing management reports and water surveys.
  • Analyze water billing reports for outstanding credits or inaccuracies, troubleshoot discrepancies, review accounts for unbilled services, and recommend appropriate course of action.
  • Assist with real estate transfer stamps, General Billing, and the front desk.
  • Other duties and functions as assigned or required.
Typical Qualifications
  • High school diploma or GED equivalent. Advanced education is a plus.
  • Three (3) years increasingly responsible related experience in computerized billing, accounts receivable, accounting, or any equivalent combination of education and experience.
  • Excellent communication and interpersonal skills; ability to maintain confidential information.
  • Good organization, follow- through, and time management skills; excellent attention to detail, ability to multi-task; also proactively troubleshoot, problem solve, and make sound judgements.
  • Proficiency in Microsoft Office, specifically Excel, Word, and Outlook; knowledge of Tyler Munis software a plus.
  • Bilingual skills are desirable.

Supplemental Information
This is a full-time, forty-hour per week position with an excellent benefit package, including health, dental and life insurance, IMRF pension, vacation time, paid holidays and sick days.
The full salary range for this position is $25.37 - $36.71 per hour ($52,769 - $76,356 annually). The anticipated hiring salary range is $28.85 - $33.65 per hour ($60,000 - $70,000 annually).
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Regularly scheduled Part-time employees receive benefits on a pro-rated basis.

To learn more details, visit our benefits page.
01

Which statement below best describes the highest level of education you have completed?
  • I do not have a high school diploma or equivalent (GED)
  • High school graduate, diploma or the equivalent (GED)
  • Associate degree
  • Bachelor's degree
  • Master's degree

02

How many years of experience do you have related to computerized billing, accounts receivable or accounting?
  • I do not have related experience.
  • I have 0 - 2 years of related experience.
  • I have 3 - 5 years of related experience.
  • I have 6 - 9 years of related experience.
  • I have 10+ years of related experience.

Required Question

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