HR Specialist II, Operations

Job Summary

The HR Operations Specialist II supports the Human Resources team in key operational areas with a primary focus on leave-related reporting and analytics, benefit premium and arrears collections, and accurate timesheet updates associated with various types of employee leaves, including short-term and long-term disability (STD/LTD). This role serves as a critical partner for Leaves of Absence (LOA) and Accommodations to ensure coverage, continuity, and responsiveness in these high-touch, interactive processes.

Essential Duties and Responsibilities

• Provide LOA and accommodations reporting and analytics, enabling visibility into trends, durations, volumes (85-100 active leaves/month), and compliance metrics.
• Act as a backup to the primary LOA and Accommodations administrators, ensuring responsive employee and manager support, especially during absences or high-volume periods.
• Lead the tracking and reconciliation of benefit premium collections and arrears for employees on unpaid or reduced-pay leaves, working closely with Payroll and Benefits to resolve discrepancies.
• Update employee timesheets accurately and consistently to reflect STD, LTD, FMLA, ADA, military leave, and vacation/sick leave use, in compliance with policy and legal requirements.
• Act as a key contributor during implementation and ongoing support of key projects, supporting data migration, testing, training coordination, and long-term system adoption.
• Develop and maintain dashboards, reports, trends, and audit tools to monitor leave activity, track block accommodations, and assist leadership in resource planning.
• Help document new and existing procedures related to LOA processing, time tracking, arrears management, and systems integration.
• Collaborate across HR, HRIS, Benefits, and Payroll teams to ensure seamless operations and data accuracy throughout all leave-related processes.
• Assist in evaluating current leave and accommodation workflows and recommend improvements to increase efficiency and consistency.
• Mentor HR Specialists and contribute to cross-training efforts to reduce single points of failure within the team.
• Participate in team and cross-functional meetings focused on continuous improvement, compliance, and project delivery.
• Perform other duties as assigned.
  

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum:

• High School Diploma or GED
  

Experience

Minimum Years of Experience:

• 3 years HR Specialist or HR administrative role
• 1 year of related reporting, leaves, or accommodations experience
  

Knowledge, Skills, and Abilities

• Strong understanding of FMLA, ADA, USERRA, and state-specific leave laws.
• Experience administering LOA and accommodations programs in a high-volume environment (85-100+ leaves/month).
• Knowledge and experience supporting HRIS or vendor implementations (ex, UKG and AbsencePlus).
• Excellent organizational, analytical, and written/verbal communication skills.
• Strong reporting and data analysis capabilities using Excel and/or business intelligence tools.
• Proven ability to manage benefit arrears processes, including tracking, collections, and reconciliation.
• Ability to work independently while collaborating across HR, Benefits, Payroll, and Legal teams.
• Detail-oriented with strong time management and follow-through skills.
• Comfortable working with confidential employee data and maintaining discretion.
• Demonstrated ability to coach and support junior team members.
• Proficiency in Microsoft Office Suite; advanced Excel skills preferred.
• Ability to meet deadlines in a fast-paced and evolving environment.
• Professional attitude, strong communication skills, and team player.
  

Working Conditions and Physical Requirements

• Ability to sit or stand at a desk and work with a computer for extended periods of time
• Occasional travel opportunities
• Regular and predictable attendance
  

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today www.sorenson.com/company/careers/

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.