PATIENT FINANCIAL COUNSELOR

6 days ago

West Bend, WI, United States Froedtert Health Full time
Discover. Achieve. Succeed. #BeHere

Eligible for Sign-on bonus up to $1,000

Location: US:WI:WEST BEND at our FROEDTERT WEST BEND HOSPITAL facility.

This job is ON - SITE.

FTE: 1.000000

Standard Hours: 40.00

Shift: 1st

Shift Details: 8:00 am - 4:30 pm, no weekends or holidays

Job Summary:

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.

Financial Counselors at Froedtert Health play a vital role in helping patients understand and manage the financial aspects of their healthcare. They work closely with patients to:

  • Assess eligibility and assist with applications for BadgerCare, Medicaid, Marketplace plans, and Froedtert's Financial Assistance Program
  • Provide cost estimates and prepayment information for upcoming services
  • Meet with patients in various settings-bedside, in-office, or by phone-to address billing questions
  • Serve as a liaison between patients, the preauthorization team, and clinical departments to ensure seamless communication and support
Why You'll Love Working With Us:

Fast-paced, patient-facing role with opportunities for direct interaction at the bedside, in-office, or via phone.

Collaborative, on-site environment with cross-functional teamwork involving departments like registration and pre-authorization.

Team structure: Approximately 20 members across inpatient and outpatient settings; outpatient team is larger.

Career mobility and growth potential within the Patient Financial Services (PFS) department.

EXPERIENCE:
  • A minimum of 1 year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required.
  • Experience using Microsoft Word, Excel and other software programs is preferred.
  • Experience using Epic in a healthcare environment is preferred. Experience in social work or case management is preferred.
EDUCATION:
  • High School diploma or equivalent is required.
  • Bachelor's degree in social work, case management, healthcare administration, business administration, or other related field is preferred.
LICENSURE:
  • State of Wisconsin and Federal Certified Application Counselor Designation is preferred.
  • In lieu of Certified Application Counselor Designation, current Licensed Health Insurance Agent is preferred.
Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
  • Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available


The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

  • Finance - Patient Financial Counselor

    1 day ago

    West Bend, WI, United States Froedtert - West Bend Hospital Full time

    DetailsClient Name Froedtert - West Bend Hospital Job Type Local Offering Non-Clinical Profession Finance Specialty Patient Financial Counselor Job ID 17469808 Job Title Finance - Patient Financial Counselor Weekly Pay $1020.0 Shift DetailsShift 5x8 Days Scheduled Hours 40 Job Order DetailsStart Date 12/22/2025 End Date 06/25/2026 Duration 26 Week(s) Job...

  • Finance - Patient Financial Counselor

    3 days ago

    West Bend, WI, United States Froedtert - West Bend Hospital Full time

    DetailsClient Name Froedtert - West Bend Hospital Job Type Local Offering Non-Clinical Profession Finance Specialty Patient Financial Counselor Job ID 17469808 Job Title Finance - Patient Financial Counselor Weekly Pay $956.25 Shift DetailsShift 5x7.5 Days Scheduled Hours 37 Job Order DetailsStart Date 12/22/2025 End Date 06/25/2026 Duration 26 Week(s) Job...

  • Finance - Patient Financial Counselor

    1 week ago

    West Bend, WI, United States Froedtert - West Bend Hospital Full time

    DetailsClient Name Froedtert - West Bend Hospital Job Type Local Offering Non-Clinical Profession Finance Specialty Patient Financial Counselor Job ID 17469808 Job Title Finance - Patient Financial Counselor Weekly Pay $956.25 Shift DetailsShift 5x7.5 Days Scheduled Hours 37 Job Order DetailsStart Date 12/22/2025 End Date 06/25/2026 Duration 26 Week(s) Job...

  • Finance - Patient Financial Counselor

    5 days ago

    West Bend, WI, United States Froedtert - West Bend Hospital Full time

    DetailsClient Name Froedtert - West Bend Hospital Job Type Local Offering Non-Clinical Profession Finance Specialty Patient Financial Counselor Job ID 17469808 Job Title Finance - Patient Financial Counselor Weekly Pay $956.25 Shift DetailsShift 5x7.5 Days Scheduled Hours 37 Job Order DetailsStart Date 12/22/2025 End Date 06/25/2026 Duration 26 Week(s) Job...

  • Financial Counselor

    1 week ago

    West Bend, WI, United States Integrated Resources Full time

    Job Title: Financial Counselor Location: West Bend, WI, 53095 Duration: 12/08/2025 - 03/12/2026 Shift: 1st Schedule: Monday - Friday, 8:00 AM - 4:30 PM, 40 hours per week, 5 days per week Schedule Notes: No weekends, no on-call. Business casual dress code. Required Skills & Experience One year of experience in healthcare/revenue cycle functions, case...

  • Financial Counselor

    7 days ago

    West Bend, WI, United States Integrated Resources Full time

    Job Title: Financial Counselor Location: West Bend, WI, 53095 Duration: 12/08/2025 - 03/12/2026 Shift: 1st Schedule: Monday - Friday, 8:00 AM - 4:30 PM, 40 hours per week, 5 days per week Schedule Notes: No weekends, no on-call. Business casual dress code. Required Skills & Experience One year of experience in healthcare/revenue cycle functions, case...

  • Financial Counselor

    5 days ago

    West Bend, WI, United States Integrated Resources Full time

    Job Title: Financial Counselor Location: West Bend, WI, 53095 Duration: 12/08/2025 - 03/12/2026 Shift: 1st Schedule: Monday - Friday, 8:00 AM - 4:30 PM, 40 hours per week, 5 days per week Schedule Notes: No weekends, no on-call. Business casual dress code. Required Skills & Experience One year of experience in healthcare/revenue cycle functions, case...

  • Financial Counselor

    2 days ago

    West Bend, WI, United States Integrated Resources Full time

    Job Title: Financial Counselor Location: West Bend, WI, 53095 Duration: 12/08/2025 - 03/12/2026 Shift: 1st Schedule: Monday - Friday, 8:00 AM - 4:30 PM, 40 hours per week, 5 days per week Schedule Notes: No weekends, no on-call. Business casual dress code. Required Skills & Experience One year of experience in healthcare/revenue cycle functions, case...

  • Financial Counselor

    5 days ago

    West Bend, WI, United States PRIDE Health Full time

    Pride Health is hiring a Financial Counsellor to support our client's medical facility based in Wisconsin.This is a 3-month contract with the possibility of an extension, competitive pay and benefits, and a great way to start working with a top-tier healthcare organization.Job Title: Financial CounselorLocation: West Bend, WI 53095Pay Rate- $20/hr. -...

  • Financial Counselor

    2 weeks ago

    West Bend, WI, United States PRIDE Health Full time

    Pride Health is hiring a Financial Counsellor to support our client's medical facility based in Wisconsin.This is a 3-month contract with the possibility of an extension, competitive pay and benefits, and a great way to start working with a top-tier healthcare organization.Job Title: Financial CounselorLocation: West Bend, WI 53095Pay Rate- $20/hr. -...