Finance - Patient Financial Counselor

Details

Client Name
Froedtert - West Bend Hospital
Job Type
Local
Offering
Non-Clinical
Profession
Finance
Specialty
Patient Financial Counselor
Job ID
17469808
Job Title
Finance - Patient Financial Counselor
Weekly Pay
$1020.0

Shift Details

Shift
5x8 Days
Scheduled Hours
40

Job Order Details

Start Date
12/22/2025
End Date
06/25/2026
Duration
26 Week(s)

Job Description
Financial Counselor

Pride Health is hiring a Financial Counselor for one of its clients in Wisconsin.
This is a 6-month contract with a possibility of an extension with competitive pay and benefits.

Job Title: Financial Counselor
Pay range: $20 - $25 per hour
Location: West Bend, WI (53095)
Duration: 6 months (possibility of an extension)
Shift: Monday - Friday 8-4:30

Job Summary
To assess patient financial needs, assist patients, and collect deposits according to the client's Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the client's Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services, and MCW Clinical Practice Services in addressing financial responsibilities.

Job Duties
• For patients who are identified as self-paid, claim financial hardship, or the inability to pay, initiate timely account resolution activities to address the issue while attempting to allow elective patient care to proceed as scheduled.
• Monitors applicable Financial Counselor work queues to ensure that all initial patient financial activities have been completed, and that account balances that have not been previously secured through insurance verification or other confirmed subsidy sources are addressed promptly. Reviews Financial Counselor work queues on an ongoing basis to ensure payment source has been secured for all discharged self-pay patients when applicable.
• Updates the patient accounting system as activities have been completed and as patient account problems and issues have been addressed, according to Patient Financial Services policies/procedures.
• Counsel patients to guide them through the application and eligibility process with Medicaid offices, Victims of Crime, Insurance Exchange, and other resources available to patients to cover the Client's Health services.
• Assists patients with the Financial Assistance application process according to the protocols outlined in the Client's Health, Community Physicians, and Medical College of Wisconsin Financial Assistance policies.
• Based on the patient's ability to pay and the urgency of medical need, collect patient deposits after estimating the approximate costs of the anticipated care. Calculates, provides, and updates estimates upon necessity to various staff and patients.
• Calculates, provides, and updates estimates upon request to various staff, patients, and other potential customers.
• Communicate with Social Services, Case Management, Admitting/Registration, appropriate department personnel, and the physician, as applicable, to discuss those patient financial problems that cannot be resolved to determine the alternatives to the elective patient care plan.
• Enforces hospital patient accounting and compliance processes by confirming that required documents have been completed, insurance (re) verification has been performed, and pre-certifications/re-certifications have been obtained.
• Cross-trains and provides backup coverage for all Financial Counselor positions as determined by the Team Coordinator or Patient Financial Services Manager to ensure adequate Financial Counselor coverage for all areas within the department. This includes shifts extending into the PM shift and weekend or holiday coverage.
• Assist patients during the open enrollment period to apply for a Qualified Health Plan (QHP) and/or Insurance Affordability Programs.
• Adhere to document storage & destruction policies/procedures.
• Adhere to all state and federal regulations, along with the Client's policies/procedures about the Certified Application Counselor's responsibilities.
• Stay current on all regulatory updates and policy/procedure changes about Certified Application Counselors at Clients.

Education, Experience, and Skills:
• High School diploma or equivalent is required.
• A bachelor's degree in social work, case management, healthcare administration, business administration, or other related field is preferred.
• One year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required.
• Experience using Microsoft Word, Excel, and other software programs is preferred.
• Experience using Epic in a healthcare environment is preferred.
• Experience in social work or case management is preferred.
• State of Wisconsin and Federal Certified Application Counselor Designation is required or must be obtained within 12 months after hire.

Benefits
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Client Details

Address
3200 Pleasant Valley Rd, West Bend, WI 53095, United States
City
West Bend
State
WI
Zip Code
53095

Job Board Disclaimer

Pride Global and its entities offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life and disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

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