Senior VIP iPad Support Specialist

2 weeks ago

Wilmington, DE, United States Merge IT LLC Full time

Our enterprise-level client is seeking to add a Senior VIP iPad Support Specialist to the team in Wilmington, DE. Please see below for full details-

Job Notes:
-- 6-month contract / extensions possible but not guaranteed
-- Onsite in Wilmington, DE 19803
-- Drug & Background required.
-- Prior 'white glove' iPad support experience (troubleshooting, imaging, and deployment) to VIPs is required.

Pay Rate = $30 w2 per hour plus benefits

Key Responsibilities:

  • Provide 'white glove' deskside support for end users and VIPs (C-level, Sr. VPs, VPs, etc.) including IMAC (Install, Move, Add, Change) activities
  • Reimage and deploy PCs and iPads as part of refresh or break/fix processes
  • Perform hardware troubleshooting and replacement for iPads, desktops, laptops, and peripherals
  • Support users with Office 365 applications, Windows OS, and macOS issues
  • Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
  • Collaborate remotely with team members across other locations to resolve complex issues
  • Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
  • Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
  • Strong experience supporting Windows and macOS desktop environments
  • Proven hands-on experience with Office 365 at the deskside level
  • Advanced knowledge of device imaging, reimaging, and PC / iPad deployment best practices
  • Excellent problem-solving and customer service skills
Nice to Have:
  • Experience using ServiceNow or similar ticketing systems
  • Familiarity with Windows Autopilot deployments
  • Hands-and-feet network support (switch checks, console sessions)
Why Work with Merge IT?
We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

Let's Stay Connected
Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: https://compiled.social/MergeITLLC. You'll be the first to know when that perfect role opens up.

Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let's make it happen.

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