PEO Client Support Specialist

5 days ago

Clifton Park, NY, United States GTM Payroll Services Full time

GTM PEO partners with businesses to deliver payroll, HR, benefits, and compliance solutions that help them thrive. We are committed to providing exceptional service and building long-term relationships with our clients. We're looking for a Client Support Representative to join our team and be the trusted point of contact for our client companies.

As a Client Support Representative, you'll serve as the primary contact for a portfolio of clients, ensuring they receive timely, accurate, and proactive support. You'll support and coordinate solutions a variety of client needs spanning payroll, HR, benefits, and compliance, while fostering strong relationships to support retention and satisfaction.

What You'll Do

  • Act as the main point of contact for assigned clients, providing guidance and support with professionalism and accuracy
  • Provide guidance on payroll processing, benefits administration, HR compliance, and related services
  • Troubleshoot and resolve client issues, escalating complex matters when needed
  • Collaborate with internal teams (Payroll, Benefits, HR, Compliance) to deliver seamless service
  • Educate clients on processes, systems, and best practices
  • Monitor accounts to identify challenges and opportunities for improved service delivery
  • Maintain compliance with federal, state, and local regulations
  • Document client communications and follow-ups in the CRM system
  • Partner with Payroll Account Managers to support ASO clients

What We're Looking For

  • 2-3 years of experience in a PEO/ASO environment in client service, account management, HR, payroll, or benefits administration
  • Associate's degree in business, human resources, or related field
  • Knowledge of HR functions including payroll, benefits, compliance, and employee relations
  • Familiarity with employment laws and regulations (FLSA, FMLA, ACA, etc.)
  • Strong communication, problem-solving, and organizational skills
  • Proficiency in HRIS/payroll systems, reporting tools, and Microsoft 365
  • Ability to manage multiple clients with a client-first mindset

Success in This Role Looks Like

  • Building and maintaining trusted client relationships
  • Anticipating client needs and providing proactive solutions
  • Demonstrating professionalism, accuracy, and confidentiality in every interaction

Why Join GTM PEO?

  • A collaborative team environment with opportunities to grow and learn
  • Meaningful work that makes a difference for businesses and their employees

Apply to join our growing team today

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