Payroll Tax Support Specialist

2 days ago

Clifton Park, NY, United States GTM Payroll Services Full time

Join our team as a Payroll Tax Support Specialist

Are you passionate about delivering exceptional service and working with agencies to resolve inquiries? We're seeking a dedicated Payroll Tax Support Specialist to join our team, responsible for providing top-tier tax services to private household and local business clients. If you thrive in a fast-paced, dynamic environment and possess a service-oriented mindset, we want you on our team

Key Responsibilities:

  • Client-Centric Focus: Deliver exceptional service by actively listening and resolving client inquiries promptly.
  • Adaptability & Learning: Stay updated on evolving payroll tax and HR laws, participating in ongoing training programs to ensure expertise.
  • Client Relationship Management: Uphold high client satisfaction levels, ensuring a positive experience throughout interactions.
  • Problem Resolution: Address and resolve tax notices from IRS and State agencies efficiently and accurately.
  • Collaborative Approach: Work closely with internal teams to ensure seamless service delivery and process improvements.

Qualifications:

  • Experience: 1-3 years in customer service. Training will be provided for the right person on tax-specific skills.
  • Education: Associate's degree in business or related field.
  • Skills: Strong problem-solving abilities, excellent communication, and interpersonal skills.
  • Technical Aptitude: Ability to quickly adapt to new technology and systems.

Success Factors:

  • Positive Attitude: Thrive in a fast-paced, growth-oriented environment with a positive mindset.
  • Adaptability: Embrace change and contribute innovative ideas to enhance the client experience.
  • Time Management: Meet deadlines under time constraints during peak filing periods.

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