Help Desk Specialist

6 days ago

Richmond, VA, United States Talium Advisors Full time

As a Help Desk Specialist, you will provide IT support services & provide technical knowledge and customer service support for highly specialized systems applications.

  • Support customer service and operations for clients by serving as the frontline for customer inquiries prioritizing and resolving issues.
  • Responsible for initiative planning and ongoing client relationship management.
  • Track and report support desk data and trends
  • Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations
  • Maintain system protocols by writing and updating procedures.
  • Provide reference material for end-users by writing and maintaining documentation; providing support; and training to all users.
  • Reporting of all system issues by clear documentation.
  • Perform, track and support all non-technical system configurations such as: setting up new user profiles, creating provider profiles, and creation of user roles based on new programs.
Basic Qualifications:
  • 1+ years of information technology, desktop support, customer support, technology management experience, etc. in a professional environment
  • Strong customer service skills
  • Prior experience supporting software applications
Preferred Qualifications:
  • Bachelor's degree from an accredited university
  • Experience with special education environments

#buildyourfuture

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