Help Desk Support Technician

2 weeks ago

Richmond, VA, United States Endurance IT Services Full time
Job Description
About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.

Overview

We are seeking a skilled and customer-oriented Desktop Support Technician for future opportunities across various departments. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement

Responsibilities:

  • Provide first-level contact and problem resolution for all users with hardware, software, and application issues.
  • Perform installations, configurations, and upgrades of desktop hardware and software.
  • Troubleshoot and resolve technical issues related to desktop systems, printers, and network connectivity.
  • Maintain and update documentation of hardware and software configurations.
  • Assist with the setup and deployment of new equipment and systems.
  • Collaborate with other IT team members to ensure efficient operation of the company's IT infrastructure.
  • Provide training and guidance to users on best practices and usage of IT resources.
  • Maintain inventory of all IT equipment and software licenses.
  • Ensure compliance with company policies and procedures related to IT security and usage.
Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience as a Desktop Support Technician or in a similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
Preferred Qualifications:
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar.
  • Experience with network troubleshooting and basic network configurations.
  • Knowledge of ITIL practices and principles.
Working Conditions:
  • Office environment with occasional travel to other company locations may be required.
  • Ability to lift and move computer equipment as needed.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work environment.
  • The chance to work on exciting and impactful projects.


We will keep your application on file and contact you when a suitable position becomes available.

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