Service Desk Site Manager

5 days ago

Columbus, OH, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Morgan Stanley is seeking an experienced manager to lead their established Service Desk team. The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service. As the Service Desk Manager, they will collaborate with IT colleagues to identify and implement opportunities for efficiency and excellence, aiming to achieve tasks more effectively and promptly.

What you'll do in the role:
  • Oversee the Service Desk site, with responsibility for managing 30 to 60 employees and contractors involved in level 1 and level 2 support, knowledge management, major incident management, reporting, and training
  • Convey vision, goals and direction for the team
  • Define overall strategy and direction
  • Lead decisively and empower the team
  • Promote innovation and process improvement
  • Responsible for overseeing recruitment processes and managing employee performance
  • Anticipate change impact and implement solutions to reduce its effects
  • Identify opportunities for efficiency improvement and automation
  • Drive Service Desk KPI's and metrics
  • Compile and provide reporting to Senior Management
What you'll bring to the role:
  • Excellent written and oral communication skills required
  • Experience with Microsoft Office products, Windows 10, and general office computing tools required
  • 6+ years call-center management experience or equivalent required in a technical or customer service field
  • Previous Service Desk experience expected
  • College degree or equivalent experience required
  • Excellent problem-solving skills required
  • Experience with financial service firms a plus, but not required

  • IT Service Desk Manager

    5 days ago

    Columbus, OH, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest...

  • IT Service Desk Manager

    1 week ago

    Columbus, OH, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest...

  • IT Service Desk Manager

    4 days ago

    Columbus, OH, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest...

  • IT Service Desk Agent

    1 week ago

    Columbus, OH, United States Veterans Sourcing Group LLC Full time

    Job title- IT Service Desk Agent pay- $21/hr W2 Duration- 6 months Location- Columbus, OH Veterans Sourcing Group is hiring 2 Service Desk Agents to support a 24x7x365 IT Service Desk. This role serves as the first point of contact for technical issues, focusing on first-call resolution, excellent customer service, and efficient troubleshooting. Key...

  • IT Service Desk Agent

    1 day ago

    Columbus, OH, United States Veterans Sourcing Group LLC Full time

    Job title- IT Service Desk Agent pay- $21/hr W2 Duration- 6 months Location- Columbus, OH Veterans Sourcing Group is hiring 2 Service Desk Agents to support a 24x7x365 IT Service Desk. This role serves as the first point of contact for technical issues, focusing on first-call resolution, excellent customer service, and efficient troubleshooting. Key...

  • IT Service Desk Agent

    1 week ago

    Columbus, OH, United States Veterans Sourcing Group LLC Full time

    Job title- IT Service Desk Agent pay- $21/hr W2 Duration- 6 months Location- Columbus, OH Veterans Sourcing Group is hiring 2 Service Desk Agents to support a 24x7x365 IT Service Desk. This role serves as the first point of contact for technical issues, focusing on first-call resolution, excellent customer service, and efficient troubleshooting. Key...

  • IT Service Desk

    7 days ago

    Columbus, OH, United States Veterans Sourcing Group LLC Full time

    Job Title- IT Service Desk Location- Columbus, OH Pay- $21/hr W2 Duration- 6 months contract We are seeking a highly motivated Service Desk Agent to join our 24/7 IT support team. The ideal candidate will be the first point of contact for internal users, providing top-tier technical support and customer service via phone, chat, and email. The agent will...

  • IT Service Desk

    5 days ago

    Columbus, OH, United States Veterans Sourcing Group LLC Full time

    Job Title- IT Service Desk Location- Columbus, OH Pay- $21/hr W2 Duration- 6 months contract We are seeking a highly motivated Service Desk Agent to join our 24/7 IT support team. The ideal candidate will be the first point of contact for internal users, providing top-tier technical support and customer service via phone, chat, and email. The agent will...

  • IT Service Desk

    3 days ago

    Columbus, OH, United States Veterans Sourcing Group LLC Full time

    Job Title- IT Service Desk Location- Columbus, OH Pay- $21/hr W2 Duration- 6 months contract We are seeking a highly motivated Service Desk Agent to join our 24/7 IT support team. The ideal candidate will be the first point of contact for internal users, providing top-tier technical support and customer service via phone, chat, and email. The agent will...

  • Service Desk Specialist

    6 days ago

    Columbus, OH, United States Syntricate Technologies Full time

    Required Skills: The Service Desk position provides outstanding customer service at all times. The service desks role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also...