IT Service Desk Agent

19 hours ago

Columbus, OH, United States Veterans Sourcing Group LLC Full time

Job title- IT Service Desk Agent
pay- $21/hr W2
Duration- 6 months
Location- Columbus, OH
Veterans Sourcing Group is hiring 2 Service Desk Agents to support a 24x7x365 IT Service Desk. This role serves as the first point of contact for technical issues, focusing on first-call resolution, excellent customer service, and efficient troubleshooting.

Key Responsibilities:

  • Provide phone/chat support with professionalism and urgency.
  • Use ticketing systems and knowledge base tools to resolve and document issues.
  • Troubleshoot and resolve hardware/software issues for enterprise systems.
  • Support application and infrastructure-related incidents and requests.
  • Participate in after-hours and weekend coverage as needed.
Qualifications:
  • 2-5 years of relevant technical support or help desk experience.
  • Excellent communication and customer service skills.
  • Strong troubleshooting skills in complex, fast-paced environments.
  • High school diploma or GED required.
  • Willingness to work flexible shifts, including evenings and weekends.

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