Customer Success Manager

1 week ago

Mt Pleasant, PA, United States Intervala, LLC Full time
About Intervala, LLC
Intervala is a full-service electronics manufacturing services (EMS) provider, delivering high-quality, complex printed circuit board assemblies, cable and harness assemblies, and electromechanical systems. We partner with customers in diverse industries-including industrial, medical, transportation, and defense-to bring innovative products to life. At Intervala, we combine advanced technology, engineering expertise, and a collaborative culture to ensure reliability, flexibility, and exceptional customer service.

We are searching for a Customer Success Manager for our Industrial & Data Center Segment of our business

Serve as customer contact and liaison between company and assigned customers. Complete support functions including Quoting, Purchasing, and Customer Service. Prepare costs and quotations, procure materials, and maintain our document system to ensure successful delivery of their customers' orders.
  • Work within the segment team to provide timely information on inquiries related to expediting, shipping dates, pricing, availability, order, and credit processing.
  • Responsible for RFP through Material Clean process (all functions).
  • Monitor all incoming and outgoing customer correspondence (verbal and written).
  • Support customer relationships and coordinate all customer support activities.
  • Prepare cost estimates and price quotations for assigned assemblies and services.
  • Work with segment team to ensure quotes are submitted, processed, and delivered capitalizing on past experiences and knowledge of supporting roles.
  • Prepare, send, and monitor material used for quoting purposes.
  • Procure material within assigned segment in a timely and cost-effective manner.
  • Maintain, build, and develop supplier relationships.
  • Maintain document system and assist in controlling and incorporating changes to documents.
  • Compile data from various sources, data entry, creating and generating reports and other business records on computer systems.
  • Capture follow-up business with assigned existing customers.
  • Project company image to attract business.
  • Travel to customers and vendors as needed.
Knowledge, Skills, & Abilities
  • Knowledge of inventory management techniques (kanban, bonding, safety stock, etc.)
  • Knowledge of cost and pricing data submission, purchasing laws, and commercial contracting legal requirements
  • Proficient level in MS Office (Word, Excel, PowerPoint, and Outlook); ERP, MRP
  • Demonstrate a high level of problem solving by gathering, analyzing and communicating information to identify and troubleshoot solutions
  • Planning and organizational skills including the ability to initiate, prioritize, and allocate resources
  • Excellent communication skills in all forms
  • Ability to negotiate effectively and professionally
  • Ability to multitask effectively and adapt within a rapidly changing environment
Required Experience & Education
  • Bachelor's degree in related field (or demonstrated ability to independently perform essential functions of the job for internal candidates)
  • Previous experience in a manufacturing ITAR and ISO environment preferred
  • No experience required
Why You'll Love Working Here
  • Competitive pay and great benefits- including medical, dental, vision, 401(k), and paid time off
  • Be part of a company that's growing, changing, and full of new opportunities
  • A supportive, team-focused culture where your ideas matter
  • Meaningful work that impacts industries making a difference in the world

Equal Opportunity Employer
Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.

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