Customer Experience Coordinator

3 days ago

Mt Pleasant, PA, United States Intervala, LLC Full time
About Intervala, LLC
Intervala is a full-service electronics manufacturing services (EMS) provider, delivering high-quality, complex printed circuit board assemblies, cable and harness assemblies, and electromechanical systems. We partner with customers in diverse industries-including industrial, medical, transportation, and defense-to bring innovative products to life. At Intervala, we combine advanced technology, engineering expertise, and a collaborative culture to ensure reliability, flexibility, and exceptional customer service.

Be the Face of Our Company. Be the Heart of the Experience.

Are you someone who makes a great first impression and thrives on organization, multitasking, and supporting others? Do you enjoy creating calm out of chaos and ensuring people feel welcomed and taken care of? If so, we'd love to meet you

We're looking for a Customer Experience Coordinator who will serve as the friendly face and dependable support behind our daily operations. In this role, you'll create positive experiences for visitors and customers while supporting front office operations, administrative functions, and order processing for assigned business segments.

What You'll Do

As our Customer Experience Coordinator, you'll play a vital role in keeping things running smoothly every day:
  • Be the first point of contact for visitors, customers, and vendors-creating a warm, professional experience from arrival to departure
  • Ensure compliance with ITAR, EAR, and security protocols for all visitors
  • Support reception, administrative systems, and daily segment workflows
  • Assist with special events, customer meetings, and company activities
  • Maintain conference rooms, manage schedules, and order office supplies
  • Process customer orders with accuracy and attention to detail
  • Partner with Customer Support Managers on order entry and contract review processes
  • Communicate order confirmations and updates to customers
  • Track and maintain visitor and customer smock inventory
  • Support executive leadership with calendar management, travel coordination, and meeting preparation
  • Maintain organized digital and paper files
  • Use good judgment and discretion when handling sensitive information
  • Continuously look for ways to improve processes and efficiency
What You Bring

We're looking for someone who is professional, organized, and enjoys problem-solving:
  • Excellent organizational and multitasking abilities
  • Strong written and verbal communication skills
  • Analytical and data interpretation skills
  • Comfortable working in a fast-paced, detail-driven environment
  • Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
  • Experience working with ERP systems (CSI experience is a plus)
  • A positive, collaborative mindset and strong attention to detail
What You'll Need
  • High School Diploma or GED (Associate's Degree preferred)
  • Minimum of 2 years of relevant experience in office administration, customer service, or order processing
Why You'll Love Working Here
  • Competitive pay and great benefits- including medical, dental, vision, 401(k), and paid time off
  • Be part of a company that's growing, changing, and full of new opportunities
  • A supportive, team-focused culture where your ideas matter
  • Meaningful work that impacts industries making a difference in the world

Equal Opportunity Employer
Intervala, LLC is an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by applicable law.

8am - 5pm Monday - Friday

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