Current jobs related to Patient Services Specialist/Front Desk - Orlando, FL - Ascend Vision Partners

  • Front Desk

    5 hours ago

    Orlando, FL, United States Elevate ENT Partners Full time

    Are you a friendly and organized individual looking for an exciting new opportunity in the healthcare industry? If so, we are looking for a Medical Front Desk professional to join our growing Otolaryngology practice! As our front desk representative, you will be the first point of contact for our patients and visitors. You will greet them with a warm smile...

  • Front Desk Supervisor

    2 weeks ago

    Orlando, FL, United States DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel Full time

    We have a great opportunity to join our hotel as a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay, and to deliver the highest levels of guest satisfaction....

  • Front Desk Supervisor

    2 days ago

    Orlando, FL, United States DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel Full time

    We have a great opportunity to join our hotel as a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay, and to deliver the highest levels of guest satisfaction....

  • Front Desk Supervisor

    2 weeks ago

    Orlando, FL, United States Rosen Hotels & Resorts Full time

    Summary: The Front Desk Supervisor at Rosen Hotels & Resorts works closely with the Front Office Manager to ensure smooth and efficient day-to-day operations of the Front Desk, adhering to Company Standards They are responsible for providing ongoing coaching, training, and development to the front desk staff The Front Desk Supervisor will also prepare...

  • Front Desk Supervisor

    1 week ago

    Orlando, FL, United States Rosen Hotels & Resorts Full time

    Summary: The Front Desk Supervisor at Rosen Hotels & Resorts works closely with the Front Office Manager to ensure smooth and efficient day-to-day operations of the Front Desk, adhering to Company Standards They are responsible for providing ongoing coaching, training, and development to the front desk staff The Front Desk Supervisor will also prepare...

  • Front Desk Supervisor

    4 days ago

    Orlando, FL, United States Rosen Hotels & Resorts Full time

    Summary: The Front Desk Supervisor at Rosen Hotels & Resorts works closely with the Front Office Manager to ensure smooth and efficient day-to-day operations of the Front Desk, adhering to Company Standards They are responsible for providing ongoing coaching, training, and development to the front desk staff The Front Desk Supervisor will also prepare...

  • Aviation Front Desk Customer Service Representative

    6 days ago

    Orlando, FL, United States Atlantic Aviation FBO Services, Inc. Full time

    Aviation Front Desk Customer Service Representative - Full Time JobOrlando, FL Apply NowWhy You'll Love This Aviation Front Desk Customer Service Representative JobDid you ever want to work in aviation but didn't know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in...

  • Hotel Front Desk Agent

    2 weeks ago

    Orlando, FL, United States DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

  • Hotel Front Desk Agent

    2 weeks ago

    Orlando, FL, United States DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

  • Hotel Front Desk Agent

    6 hours ago

    Orlando, FL, United States DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

Patient Services Specialist/Front Desk

2 weeks ago

Orlando, FL, United States Ascend Vision Partners Full time
Our mission is to provide quality, accessible and patient-centered eye care.

Consider joining Magruder Eye Institute/Ascend Vision Partners and join a team that are focused on building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care.

Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.

GENERAL SUMMARY:

The Patient Services Specialist is responsible to create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating and completing patient registration activities that include but are not limited to greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Provides high level customer service in all interactions with internal and external customers.
  • Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.
  • Answers telephone calls accurately and with exceptional customer service and ensures the caller's needs are met and accurate information is obtained.
  • Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
  • Addresses concerns of patients, provides service recovery, and escalates issues as needed.
  • Utilizes the operational guidelines for scheduling patient appointments.
  • Completes reminder calls to patient for scheduled appointments, as needed.
  • Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.
  • Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
  • Advises patient on physician referral and provides appropriates notes/updates to referring physician, as needed.
  • Prioritizes and completes all work in an accurate, effective, and efficient manner.
NON-ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Maintains public areas (waiting rooms, restrooms and kitchen), as needed.
  • Attends department meetings and completes trainings, as needed.
  • Processes medical records requests; both incoming and outgoing
Requirements

EDUCATION AND EXPERIENCE REQUIRED:
  • High School diploma or equivalent, required.
EDUCATION & EXPERIENCE PREFERRED:
  • N/A
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
  • N/A
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
  • Certified Patient Services Specialist
CORE COMPETENCIES:
  • Ability to work effectively with internal and external customers.
  • Excellent verbal and written communication skills, including listening.
  • Proficient in Microsoft Office products.
  • Ability to maintain confidentiality when dealing with sensitive information.
PHYSICAL ACTIVITY OF POSITION:
  • Talking. This position requires expressing or exchanging ideas through the spoken word. This position must participate in activities to convey detailed or essential verbal instructions to physicians, staff, and vendors accurately and succinctly.
  • Hearing. This position is required to perceive sounds at normal speaking levels with or without correction, including the ability to receive detailed information through oral communication and make the discriminations in sound.
  • Repetitive motion. This position requires substantial movements (motions) of the wrists, hands, and fingers while working on reports or the computer.
  • Sedentary work. This position may need to occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. The job consists primarily of sedentary work and involves sitting most of the time. Walking and standing are required only occasionally.
  • Visual Requirements. This position is required to have close visual acuity (with or without correction) to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
  • Environmental Conditions. This position is not substantially exposed to adverse environmental conditions (such as in typical office work.)