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Sales Operations Manager, Otter
2 weeks ago
At Otter, we're on a mission to help restaurants thrive in the digital delivery era. From order management to POS integration and analytics, we build software that empowers restaurants-from local favorites to global brands like Chick-fil-A, Ben & Jerry's, and KFC-to grow efficiently across every delivery channel. We believe in the joy of serving others, and we're building tools that let restaurants focus on what they do best: creating great food and experiences.
About the Role
We're looking for an experienced Sales Operations Manager II to lead our regional Sales Operations and Enablement function, supporting high-growth sales teams across the U.S. and Canada. This role is ideal for a strategic operator who thrives at the intersection of data, process, and people-someone who can turn insights into scalable systems that drive revenue performance and operational excellence.
You'll oversee a team of Sales Ops Leads, Specialists, and Enablement Managers, guiding everything from forecasting and quota design to sales compensation, territory planning, and execution.
What You'll Do
- Lead and mentor a high-performing team of operations, enablement, and analytics professionals.
- Drive business insights and operational excellence to increase revenue, productivity, and efficiency across the GTM organization.
- Own sales compensation design, incentive planning, and territory modeling to align with business strategy.
- Manage pricing governance, ensuring consistency and clarity around deal structures and exceptions.
- Oversee full-funnel metrics-lead scoring, qualification, routing, and funnel optimization through Salesforce.
- Design and maintain tools, dashboards, and automation to streamline lead management and forecasting.
- Run the monthly and quarterly sales operating cadence, including forecast calls, KPI reviews, and performance reporting.
- Lead enablement initiatives, such as sales training, content management, and process adoption.
- Partner cross-functionally with Sales, Marketing, Customer Success, Finance, and Product to align strategy and execution.
- Forecast and plan for revenue growth, setting key performance goals and ensuring targets are met across regions.
- 10-15 years of relevant experience, with 7-10 years in Sales Operations, Revenue Operations, or Enablement.
- 5-7 years of people management experience, leading multi-disciplinary or cross-regional teams.
- Proven track record in scaling operational frameworks and driving data-driven decision-making in high-growth SaaS or tech environments.
- Deep understanding of Salesforce, analytics tools (e.g., Tableau, Looker), and forecasting systems.
- Strong business acumen and ability to translate strategy into execution.
- Excellent communication, collaboration, and leadership skills.
Why join us
- Join a fast-growing, mission-driven company shaping the future of restaurant technology.
- Collaborate with a global team backed by CloudKitchens, founded by Travis Kalanick (Co-Founder of Uber).
- Competitive compensation, growth opportunities, and the chance to make an impact on thousands of restaurants worldwide.
Apply Now
Ready to help restaurants serve better, faster, and smarter?
Apply at tryotter.com/careers
