Strategic Enterprise Account Executive, Otter

4 days ago

Los Angeles, CA, United States Otter.ai Full time
Who we are

Otter is the leading restaurant technology platform helping multi-unit brands streamline operations, unify ordering channels, optimize performance, and grow revenue. Our enterprise suite - including Intelligence & Reporting, Guest Engagement & Growth, and Ordering & Operations - powers some of the world's most recognized restaurant chains. We are rapidly expanding our footprint among 500+ location QSR and fast-casual brands, and we're looking for a Strategic Enterprise Account Executive to accelerate this momentum.

About the Role

The Strategic Enterprise Account Executive will serve as a growth catalyst for Otter's top-tier customer segment. In this role, you will own the entire enterprise acquisition cycle - from market analysis and pipeline development through executive engagement, multi-stakeholder alignment, solution design, pricing strategy, and contract negotiation.

You will be responsible for prospecting and closing large, multi-unit QSR brands (500+ locations) and driving systemwide adoption across both corporate and franchisee networks. This is a highly strategic, cross-functional, and relationship-driven role requiring exceptional commercial acumen, creativity, and executive presence.

What You'll Do

Enterprise Acquisition & Relationship Development
  • Prospect, prioritize, and engage 500+ unit restaurant brands using data-driven analysis, creative outreach, and tailored value propositions.
  • Build trusted relationships with C-suite and VP-level stakeholders across Operations, Technology, Marketing, Digital, Guest Experience, and Franchise groups.
  • Lead consultative discovery to deeply understand customer needs across ordering, delivery, operations, reporting, and guest engagement.
Sales Strategy & Execution
  • Own the full sales cycle from sourcing to close, including research, qualification, pitch development, business case creation, and pricing strategy.
  • Orchestrate multi-threaded engagement across complex enterprise accounts - corporate, franchisees, technology teams, and external partners.
  • Build and deliver compelling enterprise pitch books customized to each brand's business model, challenges, and growth goals.
  • Develop closing strategies for priority accounts and execute structured deal plans to move opportunities from evaluation to deployment.
Cross-Functional Leadership
  • Serve as the quarterback across internal teams - Product, Solutions Engineering, Revenue Operations, Partnerships, Customer Success, Deployment, and Support - to ensure alignment and successful enterprise rollouts.
  • Partner closely with Product & Engineering to articulate customer needs and influence Otter's enterprise roadmap.
  • Collaborate with Marketing on competitive intelligence, messaging, and strategic account-based campaigns.
Post-Sale Growth & Account Expansion
  • Partner with Customer Success to ensure successful onboarding, adoption, and ongoing value delivery.
  • Identify upsell and expansion opportunities across Otter's enterprise suite, including new features, modules, product lines, and additional brand or franchise networks.
  • Design and execute long-term account growth strategies that expand systemwide penetration and maximize lifetime value.
What We're Looking For
  • 6-10+ years of experience in enterprise sales, strategic partnerships, or business development, ideally selling into QSR, restaurant tech, retail tech, or multi-unit environments.
  • Proven success closing large, complex, multi-stakeholder deals with C-suite and VP-level decision makers.
  • Demonstrated ability to analyze large markets, build structured territory plans, prioritize high-value targets, and execute at scale.
  • Experience crafting compelling business cases, ROI models, and executive-level presentations.
  • Strong project management skills - able to coordinate multiple internal and external contributors through complex sales cycles.
  • A relationship-driven seller with exceptional communication, executive presence, and storytelling ability.
  • Comfortable operating in ambiguity and building structure where none exists.
  • Entrepreneurial mindset with tenacity, creativity, and a bias toward action.
Preferred Experience
  • Experience selling into QSR, enterprise restaurant brands, franchise networks, POS/ordering systems, delivery platforms, or hospitality tech.
  • Understanding of enterprise restaurant operations and digital ordering ecosystems.
  • Background in SaaS, enterprise software, or multi-product solution selling.
Why Join Us
  • High-impact role in one of the fastest-growing teams at Otter.
  • Opportunity to shape our enterprise sales motion and unlock partnerships with the largest restaurant brands in the world.
  • Collaborative, mission-driven environment focused on innovation, customer success, and real-world operational outcomes.


What else you need to know

This role is based in our Los Angeles office. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

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