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Senior Customer Success Manager

2 weeks ago

Boston, MA, United States YozmaTech Full time

About the job Senior Customer Success Manager

Main Responsibilities:

  • Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements.
  • Educatecustomers on the most relevant and up to date features, specific totheir business and use case and help them to have them operationalfor them.
  • Partnerwith key stakeholders internally and externally to ensure clientsare maximizing the product and its features.
  • Strategicallyand innovatively solving problems as client and business issuesarise
  • Providetimely technical and product support
  • Increasecustomer renewals and expansion.
Requirements
  • Atleast 5 years of experience in customer success.
  • Workingexperience in the cyber industry must
  • Ifyou managed CS in the past Itis a great advantage
  • Youneed to have Technical Skills (Cyber / Security preferred)
  • Workingexperience with customers in B2B enterprise software products.
  • Experiencein owning a book of business of 6-10 customer accounts
  • Experiencewith increasing customer satisfaction, adoption rates, and retention
  • Experiencebuilding and operating in an early-stage company highlypreferred
  • Highlyskilled in time management, taking initiative in front of acorporate setting and problem solving.
  • Quicklearner with a good technical understanding.
  • Professionalcommunication skills Verbal and written
  • Abilityto travel 50% of the time