Senior Customer Success Manager

About Avant-garde Health

We are a mission-driven organization that was born out of the health care research at Harvard Business School led by Michael Porter and Bob Kaplan. We provide health systems, surgery centers, and physicians with comprehensive insight into their surgical care through our software and empower them to improve their finances and deliver the best care possible to their patients. We integrate sophisticated analytics with deep industry knowledge. We are thought leaders, and our impactful work in improving health care efficiency and effectiveness has been recognized and featured in publications like the Harvard Business Review and The Wall Street Journal. We are well capitalized and backed by leading VCs, including General Catalyst, Founder Collective, Fulcrum Equity Partners, and Tectonic Ventures. Join us in our mission to reshape health care through innovation and insight.

Position Overview - Mid-Senior Healthcare Client Partner Role

Avant-garde Health seeks a leader in healthcare performance improvement to join our dynamic Customer Success team. You will collaborate closely with hospital executives and clinicians, utilizing our cutting-edge technology and data analytics to identify opportunities for enhancing care processes, reducing costs, and improving outcomes. This is an ideal position for candidates with backgrounds in healthcare technology, advanced data analytics, and technical account management. We are looking for candidates who are passionate about bringing their advanced analytical skills and customer success expertise to drive impactful change within our client hospitals. Your role will be pivotal in fostering long-term relationships with our clients, serving as a trusted partner in their journey towards delivering higher quality, more cost-effective healthcare.

Key Responsibilities:

• Utilize Avant-garde's proprietary SaaS analytics platform to uncover client-specific insights and opportunities for performance improvement.
• Collaborate with physicians, perioperative directors, supply chain leaders, nursing, and other roles/depts. within hospitals and ASCs to prioritize and develop action plans based on identified opportunities.
• Perform rigorous data analyses and present compelling insights and recommendations to client stakeholders on a daily, weekly, and quarterly basis.
• Manage and nurture relationships with multiple stakeholders within client organizations, serving as a trusted advisor.
• Participate in new client onboarding and training sessions.
• Monitor client engagement and track key metrics to measure value creation.
• Drive client growth by extending solutions into new locations or clinical specialties.
• Contribute to building a learning community among Avant-garde's client base through webinars and discussions.
• Hybrid location (2 days/week in the Boston office and 3 days/week from home).
• Travel to client sites for in-person meetings with executives, physicians, etc. (~15% travel).

Qualifications:

• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Proficiency in data manipulation and analysis using Excel pivot tables.
• Excellent communication and presentation abilities.
• Ability to thrive in a fast-paced startup environment.

Skills & Experience:

• Education: Graduate degree required: MBA, MHA, MPH, or equivalent.
• Experience: 7+ years of experience in healthcare delivery/operations, management consulting, or related fields.
• Minimum of 3 years focused on healthcare audiences, including hospitals, health systems, physicians, and surgery centers.
• 3+ years of hospital experience working with management and C-level stakeholders.
• Experience working with large data sets from multiple sources, running customized reports using Excel Pivot Tables, and presenting the results to physicians and C-level stakeholders strongly preferred.